Technical Implementation Manager

3 days ago

Apply Now

Receive Emails with Similar Jobs

Spring Health

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Wellness • SaaS

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

📋 Description

• Owning the setup and maintenance of our Customers’ data and authentication integrations as well as all internal service account configurations. • Leading and coaching a team of Technical Implementation Managers by setting clear and achievable KPIs, providing constructive feedback, and carrying forward our high-performing, inclusive, and fun team culture. • Serving as a leader and advocate for the development of your team and your team’s processes and resources. • Serving as a point of escalation for our Customers, team, and cross-functional partners to resolve issues promptly and maintain strong relationships. • Ensuring alignment to and meeting of defined team KPIs and the effective reporting of KPIs to leadership. • Leading and supporting cross-functional collaboration efforts to ensure alignment across all internal and external stakeholders. • Serving as a thought leader within the organization for how best streamline configurations and data integrations for our Customers. • Supporting various customer engagements during the sales, implementation, and/or post-launch process. • Driving continuous improvement of our delivery processes to improve efficiency, scalability, quality, and outcomes. • Partnering closely with Eligibility and Data Platform pod leaders to continuously improve workstreams and customer feedback loops, ensuring efficient eligibility file ingestion, timely system updates, and seamless integration across platforms. • Collaborating cross functionally with Sales, Customer Success, and Operations to define and maintain alignment on strategy and delivery on priority initiatives. • Overseeing our Customers’ non-standard requirements (intaking requirements, aligning resources, maturing into repeatable processes).

🎯 Requirements

• Bachelor’s degree or higher • 5+ years of solutions engineering, technical account management, implementation, and/or technical operations • 3+ years of people management with a proven track record of team retention and growth • Strong technical knowledge, including: SQL, HRIS APIs, SFTP, ETL, SSO, Data Warehouse • Strong agile project management experience • Ability to manage escalations and coach teams through complex client challenges • Ability to thrive in a fast-paced and high-pressure environment • Experience creating cross-functional PRDs, SOPs, or Playbooks • Prior experience with tools such as: Snowflake, AWS, Smartsheet, Salesforce, Looker, Hex • High integrity, organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach • A deep passion to transform the U.S. healthcare system, especially mental health. • Willingness and ability to travel up to 10%.

🏖️ Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes.