Implementation Consultant – Lead

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Sprinklr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

📋 Description

• Configure the Sprinklr product for various brands and industries following high standards of delivery and quality • Constant learning and collaborating with the team to develop best practices on product configuration • Work as a team to understand product adoption by various brands and establish standard practices to improve adoption • Provide social insights and recommendations to support clients' business practices • Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client's custom needs • Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs • Ensure that all client users during customer onboarding are trained and educated properly on the platform • Establish a relationship built on trust with client champions • Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur • Provide consulting advice to clients about the Sprinklr platform during different phases of project implementation

🎯 Requirements

• Strong analytical and problem-solving skills • Excellent communication skills, both written and verbal • Desire and ability to rapidly learn a wide variety of new technical skills • Self-motivated, takes initiative, assumes ownership • Ability to work in a highly collaborative and fast-paced environment • Spanish and English languages business proficiency mandatory • Experience deploying Voice and Non-Voice Contact center applications like Gen e sys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central • Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing • Should have knowledge in CTI or Voice recording products • Experience on VOIP, Dialer, ACD, IVR, SBC • Familiar with Salesforce Service Cloud or similar CRM systems

🏖️ Benefits

• Voluntary healthcare coverage • Paid time off