Lead Solutions Consultant

Yesterday

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $134k - $223k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

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Sprinklr

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SaaS • Artificial Intelligence • Enterprise

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Develop and present customized solutions leveraging Sprinklr's AI-powered platform to address complex business challenges across service, social, marketing and research • Collaborate with sales and consulting teams to integrate AI and data science capabilities into clients' existing infrastructures • Design and showcase advanced automation solutions, including agentic AI, robotic and AI-powered technologies for social, marketing, and contact centers • Design scalable, high-performance, and cost-efficient architectures leveraging Sprinklr’s Unified-CXM platform • Provide strategic guidance on data architecture, multi-cloud deployments, API integrations, and hybrid-cloud environments • Create technical and system architectures for current environments, future landscapes, and solution comparisons • Collaborate with cross-functional teams to ensure ethical and responsible use of AI in technology solutions • Lead presales activities that include building and delivering compelling presentations, making solution recommendations, facilitating in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that demonstrate Sprinklr solutions and the value they provide against a customer’s required capabilities • Collaborate with the Sprinklr ecosystem (i.e. customer success, architects, specialists, engineering, product marketing and others) to configure relevant art of the possible demonstrations and validate customer requirements • Well versed in design thinking, human centric design focused on experience-oriented solutions and outcomes for enterprise customers. • Must be local to where our customers are and be willing to travel up to 40% of the time.

🎯 Requirements

• Bachelor's degree in computer science, mathematics, or engineering; Master's degree preferred • 10+ years of experience in Enterprise architecture, data architecture and Contact Center and UC environments • 5+ years of experience with software architecture and design within CCaaS systems • Demonstrated experience in implementing AI solutions for marketing technology and social media management • Expertise in cloud contact center ecosystems (Genesys, Amazon Connect, NICE, Five9) and cloud-based martech solutions • Strong knowledge of AI, automation, and ML frameworks, with hands-on experience integrating AI-driven customer engagement solutions • Clear communicator who can command engagements with Executives, IT, and business leads, translating complex AI-driven functions to business value • Thought leader who has engaged in activities such as publishing whitepapers, speaking at industry events, blogging, etc. • Ability to do deep discovery of customer’s architecture framework and connect those with Sprinklr Data Architecture • Provide expertise in multi-cloud architectures, data sharing, streaming, and hybrid-cloud environments • Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics.

🏖️ Benefits

• Health benefits including medical, dental, vision, and prescription drug coverage • Paid time off • Flexible paid time off • 401k plan with 100% vested company contributions • Holidays • Generous caregiver and parental leaves • Life and disability insurance