Engagement Manager

Job not on LinkedIn

October 31

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Sprout.ai

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Setting the new industry benchmark for AI claims automation & fraud qualification in insurance.

51 - 200 employees

📋 Description

• Own the relationship with Sprout Customers post-sale • End to end project delivery for enterprise customer engagements in LATAM • Act as the single point of contact for customer stakeholders • Develop and execute Success Plans that map product value to measurable business outcomes • Drive adoption, change management and ROI realisation • Manage risks and escalations proactively • Ensure positive NPS score with your customers and work in coordination with Account Execs • Identify expansion and up-sell opportunities • Create and localise processes • Create/localise customer-facing collateral, onboarding templates, and training in Spanish and Portuguese • Be an active voice of the customer.

🎯 Requirements

• Confident communication in Portuguese, Spanish, and English • A proven track record of successfully delivering complex software projects • Experience serving enterprise customers • Strong commercial awareness • Excellent stakeholder management and executive presence • Hands-on project management skills • Ability to work independently in an emerging-market • Nice to Haves: Experience working as a Business Analyst or in a technical role • Knowledge and understanding of the Insurance sector • Experience delivering enterprise AI products • Track record of building processes and localising global playbooks for a region • Some people-management experience or experience mentoring junior EMs / implementation consultants.

🏖️ Benefits

• Competitive Salary • Sprout.ai Share Options • Generous annual leave • Fully Remote role • Learning and Development budget • Macbook Pro + home working setup