Manager, Internal Integration and Automation

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September 16

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Sprout Social, Inc.

WebsiteLinkedInAll Job Openings

SaaS • Social Impact • Enterprise

Sprout Social, Inc. is a leading provider of social media management solutions. The company offers a comprehensive platform that enables businesses to streamline their customer care, enhance community management, and drive marketing efforts across various social media channels. With features like engagement, publishing, analytics, and social listening, Sprout Social helps organizations uncover trends, gather insights, and amplify their brand awareness. Their platform integrates AI and automation to improve efficiencies and personalize customer care. Additionally, Sprout Social offers influencer marketing and employee advocacy tools to enhance social reach. Trusted by over 30,000 brands and recognized for its top-tier software products, Sprout Social caters to enterprises, agencies, and small to medium businesses, providing innovative solutions to maximize the impact of social media strategies.

1001 - 5000 employees

Founded 2010

☁️ SaaS

🌍 Social Impact

🏢 Enterprise

📋 Description

• Lead, mentor, and develop a small team of automation engineers, fostering a culture of innovation, accountability, and continuous improvement • Define the team’s roadmap, aligning initiatives with organizational priorities and measurable business outcomes • Define feasible AI use cases that directly align with business KPIs and ensure measurable outcomes • Oversee design, development, and maintenance of RPA workflows using platforms like SnapLogic and Okta workflows • Evaluate requests for and implement automation opportunities to reduce manual effort, improve accuracy, and increase operational efficiency • Ensure proper governance, documentation, and change management for all automation solutions • Manage integration of core enterprise systems (e.g., CRM, ERP, HRIS) through APIs, middleware, and automation tools • Partner with IT and engineering teams to ensure secure and scalable integration solutions • Identify and resolve system interdependencies and technical challenges • Participate in evaluation and integration of AI technologies into internal tools and processes • Collaborate with business and technical stakeholders to identify AI-driven use cases that enhance productivity and decision-making • Act as primary liaison between automation, IT, and business teams and communicate project status, risks, and outcomes to leadership • Manage vendor relationships and evaluate third-party tools to optimize automation and AI initiatives • Ensure automation and AI initiatives comply with company security policies, data privacy regulations, and best practices • Partner with InfoSec teams to evaluate risks and implement appropriate safeguards

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent practical experience) • 5+ years of experience in automation engineering, RPA development, or systems integration • 3+ years of experience in a leadership or people management role, preferably in automation or IT engineering teams • Hands-on experience with RPA platforms (e.g., UiPath, Blue Prism, Automation Anywhere, Snaplogic, etc) • Solid understanding of APIs, webhooks, and integration patterns between enterprise systems (e.g., CRM, ERP, HRIS) • Basic knowledge of AI/ML concepts and how they can be applied in internal tools or process automation • Strong understanding of software development practices (SDLC, CI/CD) and scripting languages (e.g., Python, PowerShell) • Preferred: Experience with AI/ML integration in business applications, such as leveraging LLMs or AI APIs (e.g. OpenAI) • Preferred: Familiarity with workflow orchestration tools (e.g., Snaplogic, Airflow, etc) • Preferred: Relevant RPA certifications (e.g., UiPath Advanced Developer, Blue Prism Professional) • Preferred: AI/ML certifications (e.g., Microsoft AI Fundamentals) or related cloud certifications

🏖️ Benefits

• Insurance and benefit options that are built for both individuals and families • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program • High-quality and well-maintained equipment—your computer will never prevent you from doing your best • Wellness initiatives to ensure both health and mental well-being of our team • Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives • Growing corporate social responsibility program that is driven by the involvement and passion of our team members • Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting • Opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan • Medical, dental, vision, basic life, and accidental death and dismemberment insurance • Modern Health wellness benefit • 401k plan with Sprout matching 50% of your contributions up to 6% (maximum contribution) • Flexible Paid Time Off and ten paid holidays