Senior Applied AI/ML Scientist

🕒 April 30

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Sprout Social, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🌍 Social Impact

🏢 Enterprise

SaaS • Social Impact • Enterprise

Sprout Social, Inc. is a leading provider of social media management solutions. The company offers a comprehensive platform that enables businesses to streamline their customer care, enhance community management, and drive marketing efforts across various social media channels. With features like engagement, publishing, analytics, and social listening, Sprout Social helps organizations uncover trends, gather insights, and amplify their brand awareness. Their platform integrates AI and automation to improve efficiencies and personalize customer care. Additionally, Sprout Social offers influencer marketing and employee advocacy tools to enhance social reach. Trusted by over 30,000 brands and recognized for its top-tier software products, Sprout Social caters to enterprises, agencies, and small to medium businesses, providing innovative solutions to maximize the impact of social media strategies.

📋 Description

• Architect and deliver production agentic workflows • Own the design of LLM-powered content enrichments • Lead the technical direction for tool-augmented LLM systems • Make architecture-level decisions about model usage • Define structured prompting standards and schemas • Set the bar for how NewsWhip evaluates LLM systems • Own guardrails for safety and output consistency • Build observability into every LLM feature • Make pragmatic trade-offs between model quality, latency, and cost • Evolve the embedding and semantic search infrastructure • Improve retrieval relevance • Partner with Product and UX • Lead technical design discussions • Raise the bar through code review and mentorship • Evaluate emerging models and frameworks

🎯 Requirements

• 6+ years of experience building and operating production software systems. • 2+ years hands-on experience shipping LLM-powered features in real-world applications. • Strong backend engineering skills (Python preferred). • Experience with several of the following: • Large Language Model APIs (OpenAI, Anthropic, open-weight models, etc.) and transformer-based techniques • Embedding models and similarity search • Vector databases (ChromaDB, Pinecone, Weaviate, etc.) • Prompt engineering and structured output techniques • LLM evaluation frameworks and automated testing • LLMOps practices (monitoring, versioning, observability using Langfuse, Datadog, etc.) • Track record of owning a system end-to-end in production, not just contributing to one. • Experience making and defending architectural trade-offs (model choice, build vs. buy, latency vs. quality). • Experience mentoring engineers or leading technical design reviews. • Experience working closely with Product and UX on feature delivery.

🏖️ Benefits

• Comprehensive Private Health & Dental: 100% premium coverage for you and your eligible dependents through VHI (Health) and DeCare (Dental). • Pension Scheme: We match your pension contributions 1-to-1 up to 6% of your salary. • Life & Disability Insurance: 100% paid-for life cover and disability insurance for your peace of mind. • Generous Paid Time Off: 25 days of leave, plus all public holidays and additional company-wide Rest & Recharge days. • Paid Parental Leave: We support all growing families with 26 weeks of full pay for birthing parents and 16 weeks of full pay for non-birthing parents. • Family & Care Support: Access to subsidized child/eldercare through Care.com. • Premium Mental Health Support: Full access to Modern Health for you and your dependents, including free coaching, therapy sessions, and digital wellness resources. • Lifestyle Spending Account (LSA): An annual $700 USD fund to spend on your physical, mental, and financial well-being. • Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. • Dublin Office Perks: A €18 daily lunch stipend (via Deliveroo) when you work from our Dublin office. • Commuter Savings: Access to the Tax Saver Commuter/Cycle to Work scheme for tax savings. • Charitable Giving: A company match for your donations to eligible organizations.