Senior Business Operations Manager, Global Enterprise

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September 22

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Sprout Social, Inc.

WebsiteLinkedInAll Job Openings

SaaS • Social Impact • Enterprise

Sprout Social, Inc. is a leading provider of social media management solutions. The company offers a comprehensive platform that enables businesses to streamline their customer care, enhance community management, and drive marketing efforts across various social media channels. With features like engagement, publishing, analytics, and social listening, Sprout Social helps organizations uncover trends, gather insights, and amplify their brand awareness. Their platform integrates AI and automation to improve efficiencies and personalize customer care. Additionally, Sprout Social offers influencer marketing and employee advocacy tools to enhance social reach. Trusted by over 30,000 brands and recognized for its top-tier software products, Sprout Social caters to enterprises, agencies, and small to medium businesses, providing innovative solutions to maximize the impact of social media strategies.

1001 - 5000 employees

Founded 2010

☁️ SaaS

🌍 Social Impact

🏢 Enterprise

📋 Description

• Collaborate closely with the VP of Global Enterprise Sales and Senior leadership to define and drive strategic initiatives for the ENT organization • Lead the execution of sales operational strategies, managing cross-functional initiatives that improve sales performance, pipeline velocity, and forecasting accuracy • Develop and maintain dashboards and reporting infrastructure, providing data-driven insights to optimize sales performance and leadership decision-making • Own communication function to the Enterprise organization, including distilling and succinctly explaining important updates and process changes, delivering strategic direction and ghostwriting communication/presentations on behalf of Sales leadership • Partner with cross-functional teams (Sales, Marketing, Product, Customer Success, Finance) to support sales growth and streamline operations and alignment across groups • Act as a trusted advisor to senior leadership, preparing executive presentations and reports that communicate progress, goals, and performance metrics • Lead strategic projects from ideation to execution, ensuring timely delivery and alignment with the company’s strategic vision • Ensure resource allocation is aligned with business priorities and growth targets • Provide mentorship and leadership to junior team members, fostering a culture of accountability, innovation, and continuous improvement

🎯 Requirements

• 6 - 8+ years of experience in sales operations, business operations or a related leadership role in high-growth or enterprise environments • Proven expertise in managing sales processes, forecasting, pipeline management and driving revenue growth through operational improvements • Strong experience collaborating across Sales, Marketing, Customer Success and Finance teams to ensure alignment and drive execution • Ability to manage complex projects and initiatives with a track record of successfully leading cross-functional teams toward measurable outcomes • Experience in SaaS or Enterprise Sales environments (preferred) • Expertise in Salesforce and data analytics tools to drive sales insights (preferred) • Prior experience working on large-scale operational projects and program management (preferred) • Exceptional written and verbal communication skills, with the ability to prepare executive presentations and reports that convey strategic insights (preferred) • Strong leadership and team development skills, with a passion for mentoring and developing high-performing teams (preferred)

🏖️ Benefits

• Insurance and benefit options that are built for both individuals and families • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program • High-quality and well-maintained equipment—your computer will never prevent you from doing your best • Wellness initiatives to ensure both health and mental well-being of our team • Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives • Growing corporate social responsibility program that is driven by the involvement and passion of our team members • Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle • Opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan • Medical, dental, vision, basic life, accidental death, and dismemberment insurance • Modern Health (a wellness benefit) • Employees are able to enroll in Sprout’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution • Flexible Paid Time Off and ten paid holidays