Associate Technical Support Engineer

🔥 27 minutes ago

🇵🇭 Philippines – Remote

💵 ₱693.9k - ₱1M / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SPS Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

☁️ SaaS

💰 $7.5M Series unknown on 2007-06

Logistics • Consulting • SaaS

SPS Commerce is a SaaS company that operates an intelligent supply chain network connecting retailers, brands, manufacturers, distributors, and logistics providers. It provides cloud-based EDI/B2B data connectivity, APIs, order and fulfillment orchestration, analytics, and embedded AI (SPS MAX) to automate workflows, ensure compliance, onboard trading partners, and improve retail supply chain performance and visibility.

📋 Description

• Provide product support to customers through multiple communication channels, including application and tool training • Support customers with basic system automation and legacy products and solutions • Provide basic consultation on customer products and industry education • Assess and resolve basic product support inquiries promptly • Maintain detailed logs of customer interactions and support activities • Use proprietary tools and applications for customer inquiries and account administration • Navigate data center troubleshooting tools to update data statuses and flags and provide customer insights • Evaluate the scope and impact of potential issues and take action to mitigate broader network risk • Diagnose customer needs and engage collaborative resources through resolution • Collaborate with internal teams as a customer advocate and share customer insights with product and technology teams • Act as an intermediary between internal and external parties to facilitate communication and issue resolution • Support and participate in team development and success

🎯 Requirements

• Bachelor's degree in a relevant field or equivalent work experience • Strong interest in technical support and commitment to continuous learning • Effective problem-solving skills and critical thinking abilities • Agility to adapt to shifting and concurrent priorities • Excellent written and verbal communication skills • Eagerness to learn from experienced colleagues and mentors • Ability to work collaboratively in a team-oriented environment • Prior experience providing SAAS customer support preferred • Knowledge of SPS Commerce programs, systems, and processes preferred • Experience with SalesForce, Atlassian, and Microsoft Office applications preferred • Basic understanding of Supply Chain processes, XML, and/or EDI schemas (X12, EDIFACT) preferred • Familiarity with data transmission methods (FTP, AS2, VAN) preferred • ERP experience (NetSuite, QuickBooks, Acumatica, etc.) preferred • Must work every Saturday and Sunday, with shifts starting at either 8:00 AM or 11:00 AM Central Time • Working hours aligned to U.S. Central Time

🏖️ Benefits

• Comprehensive benefits package designed to support employees’ health, well-being, and financial security • Benefits are country-specific and aligned with local laws and market practices • Consistent weekdays off based on assigned shift schedule