L2 Technical Support Representative

Job not on LinkedIn

🔥 10 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Answer customer enquiries about products and services through live chats, online messages, emails, or phone calls • Create customer support tickets to track and monitor progress on customer queries • Provide Level 2 technical support for EV products, including hardware troubleshooting, set-up, configuration, maintenance, delivery, and logistics concerns • Redirect customers to the appropriate agency or department • Escalate complex customer complaints or technical issues • Set up appointments or follow up with customers after first contact • Update records of customer interactions • Provide general customer support as needed • Ensure inbound and outbound communication reflects the best of the company

🎯 Requirements

• Bachelor's degree in any related field or equivalent • Minimum of 3 years’ experience in technical support or a similar role • Experience in L2 technical support and hardware troubleshooting; experience involving EV products or related electrical equipment is an advantage • Familiarity with customer relationship management (CRM) software and/or ticketing systems • Strong communication and problem-solving skills • Ability to work well within a team • Quick learner with sharp attention to detail • Willingness to develop new skills • Self-motivated and proactive • Ability to work independently with minimal supervision

🏖️ Benefits

• Work from home • Shifting schedule, including evening and weekend cover • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success • Additional entitlements • Structured career development programs • Equal opportunity and inclusive workplace