Field Service Engineer

🕒 May 6

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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SPT Labtech

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🧬 Biotechnology

🔬 Science

🔧 Hardware

Biotechnology • Science • Hardware

SPT Labtech is a company that develops innovative laboratory automation solutions with a focus on liquid handling, sample preparation, and sample management. They create products to accelerate life science research across various fields such as genomics, drug discovery, and structural biology. Their expertise in automation and cutting-edge technology helps scientists improve productivity and efficiency in the laboratory setting. By partnering with application leaders globally, SPT Labtech is committed to enhancing human health through advanced scientific research and collaboration.

📋 Description

• Scheduling and performing territory service work such as on-site installation and preventative maintenance. • Performing emergency service (territory) repair visits. • Providing remote telephone assistance. • Being available to travel at short notice in order to support other Field Service Engineers when needed. • Timely completion of all required documentation. • Communicating any product quality issues to the appropriate persons. • Working closely with Territory Sales personnel and Field Applications Specialists. • Responsible for account management, ensuring a high degree of customer satisfaction. • Obtaining and communicating leads, identifying post-instrument sales, upgrades, and consumables.

🎯 Requirements

• Previous Experience with electro-mechanical and automated systems, ideally within the pharmaceutical/healthcare sectors. • Previous experience of working with Liquid Handling products would be advantageous. • Strong customer focus. • Excellent communication skills and a proactive approach to workload. • Education equivalent of at least an Associates degree or previous experience in an engineering discipline. • Highly organised with excellent follow-up skills. • Self-motivated, team player. • Ability to travel on short notice. • Valid Passport.