Intern – L1 Technical Support Engineer

🔥 14 hours ago

🇺🇦 Ukraine – Remote

⏳ Contract/Temporary

⚪️ Entry-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SQUAD

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🔧 Hardware

🤖 Artificial Intelligence

🤝 B2B

Hardware • Artificial Intelligence • B2B

SQUAD is a camera engineering and R&D services company that develops end-to-end AI-powered camera products. From concept to manufacturing readiness, they cover sensor and optics selection, PCB and firmware design, embedded systems, edge AI and computer vision, cloud streaming, mobile apps, and ML infrastructure. SQUAD operates a 6,500 m² Innovation Lab with hardware and video/image-quality testing, and offers product strategy, lifecycle support, data collection and annotation, MLOps for smart cameras, and scalable ML infrastructure. Their focus is on building production-ready smart camera systems for industries such as security & smart home, automotive, industrial/agritech, and public safety.

📋 Description

• Assist the team with performance monitoring and generate reports using existing instructions and clear formatting guidelines • Perform basic triaging of incoming tickets and investigate metric anomalies • Gather and organize input data for engineers, such as device lists, environment setups, and metric patterns • Follow process instructions and carefully verify output before submitting it for review or sharing it with stakeholders • Work with terabytes of data from tens of device models deployed to millions of active users • Run SQL queries, triage tickets, and ensure data accuracy according to established guidelines

🎯 Requirements

• Good understanding of SQL basics to write simple queries and pull necessary data • Experience with Jira, Confluence, Slack, and Google Workspace (Google Sheets, Docs) • High attention to detail, strong sense of responsibility, self-motivation, and ability to ask questions when encountering new areas • At least an Intermediate level in both written and spoken English (B1) • Basic experience with data and analytical tools such as Amazon Redshift, AWS Athena, Tableau, and Splunk is nice to have • Basic scripting skills in Python and Bash for task automation are nice to have • Familiarity with AI tools and basic prompting is nice to have

🏖️ Benefits

• The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member • Competitive compensation and perks • Gig-contract (6 months) • 21 paid vacation days per year • Paid public holidays according to Ukrainian legislation • Medical insurance provided from day one • Sick leaves and medical leaves are available • Remote working mode available within Ukraine only • Free meals, fruits, and snacks when working in the office