SquareTrade
Insurance • Retail • Consumer Electronics
SquareTrade is a company that offers protection plans for consumer electronics and appliances through its parent company, Allstate Protection Plans. It provides comprehensive protection and warranty services for items such as smartphones, TVs, furniture, and major appliances. Known for its innovative approach in the protection plans sector, SquareTrade focuses on providing hassle-free, reliable service to its customers, including same-day phone repairs and easy online claims filing. It partners with leading retailers and mobile carriers in North America, Europe, Japan, and Australia, and its protection plans are preferred by a significant number of consumers over competitors. With a strong commitment to excellent customer service, SquareTrade ensures peace of mind to its customers by safeguarding their purchases with trusted protection solutions.
Senior Manager, Business Strategy and Operations
Job not on LinkedIn
November 18
SquareTrade
Insurance • Retail • Consumer Electronics
SquareTrade is a company that offers protection plans for consumer electronics and appliances through its parent company, Allstate Protection Plans. It provides comprehensive protection and warranty services for items such as smartphones, TVs, furniture, and major appliances. Known for its innovative approach in the protection plans sector, SquareTrade focuses on providing hassle-free, reliable service to its customers, including same-day phone repairs and easy online claims filing. It partners with leading retailers and mobile carriers in North America, Europe, Japan, and Australia, and its protection plans are preferred by a significant number of consumers over competitors. With a strong commitment to excellent customer service, SquareTrade ensures peace of mind to its customers by safeguarding their purchases with trusted protection solutions.
📋 Description
• Lead and execute strategic operations initiatives across supply chain, customer experience, and internal systems. • Scale service supply chain capabilities to meet future growth and optimize operational processes to reduce inefficiencies. • Own a significant claims expense line in the P&L and drive cost reduction while maintaining service excellence. • Collaborate with internal teams (Product, Engineering, Marketing, Sales) and external partners to meet aggressive business targets. • Manage and mentor a team of managers and contributors. • Present data-driven insights and recommendations to senior leadership.
🎯 Requirements
• 5–8+ years of experience in consulting, strategy, supply chain, operations, or a related field. • Bachelor’s degree required; MBA or relevant Master’s degree preferred. • Proven ability to lead cross-functional teams and drive strategic decisions. • Strong analytical skills with a bias for action and execution. • Advanced proficiency in Excel and PowerPoint; experience with SQL, Tableau, Power BI, Microsoft CoPilot or similar tools is a plus. • Excellent communication and presentation skills, especially with executive audiences. • Entrepreneurial mindset with a hands-on approach to problem-solving.
🏖️ Benefits
• Medical, dental and vision coverage with network optionality to support our dispersed workforce • HSAs and FSAs • Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources • $75 monthly allowance to support self-care and well-being • Up to 4% company match into 401(k) • Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves • Paid Time Off • Work flexibility • Talent shares • Tuition reimbursement • Learning opportunities • Hybrid work arrangements • $80 monthly internet connectivity stipend • Various corporate perks and discounts
Apply NowSimilar Jobs
November 18
Senior Manager overseeing client operations and IT support role at CVS Health. Collaborating with cross-functional teams to address client IT needs and project delivery.
November 18
Operations Analyst at Oddball supporting COO and Program Managers with business operations and compliance. You'll engage in process documentation, financial activities, and operational support in a remote setting.
November 18
Telecommunications Lead overseeing telecom services and provider accounts for Iron Mountain. Managing telecom spending while ensuring accurate billing, service delivery, and compliance across the organization.
🇺🇸 United States – Remote
💵 $91.1k - $121.4k / year
⏰ Full Time
🟠 Senior
⚙️ Operations
🦅 H1B Visa Sponsor
November 17
Grüns
51 - 200
Senior Retail Operations Specialist overseeing daily retail operations and fulfillment at Grüns. Managing logistics, 3PLs, and ensuring efficient product flow to retail partners.
November 17
Supervisor managing Claim Adjudication Operations for Navitus. Ensuring alignment of technology and process improvements while providing superior customer service and collaboration.