Team Manager

🔥 12 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $55k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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SquareTrade

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛒 Retail

💰 $238M Private Equity Round on 2012-01

Insurance • Retail • Consumer Electronics

SquareTrade is a company that offers protection plans for consumer electronics and appliances through its parent company, Allstate Protection Plans. It provides comprehensive protection and warranty services for items such as smartphones, TVs, furniture, and major appliances. Known for its innovative approach in the protection plans sector, SquareTrade focuses on providing hassle-free, reliable service to its customers, including same-day phone repairs and easy online claims filing. It partners with leading retailers and mobile carriers in North America, Europe, Japan, and Australia, and its protection plans are preferred by a significant number of consumers over competitors. With a strong commitment to excellent customer service, SquareTrade ensures peace of mind to its customers by safeguarding their purchases with trusted protection solutions.

📋 Description

• Assign and monitor team workload against established KPIs on a day-to-day basis, ensuring team goals are met and operational standards are consistently achieved • Provide coaching, guidance, and support to team members to improve performance and build capability based on established procedures. • Provide support and guidance for annual training, certifications, or other technical skill sets required to support the Cloud Services environment. • Promote SquareTrade’s core values and reinforce a positive, accountable team culture through consistent frontline leadership • Act as an escalation point for routine team issues, providing real-time support and resolving operational or customer challenges, escalating more complex issues as needed • Provide input to leadership on system, workflow, and process improvement opportunities to support team efficiency • Develop and manage Development Action Plans for team members based on KPI performance and customer feedback, supporting ongoing performance management • May need to work various shifts depending on company need

🎯 Requirements

• Bachelor’s degree or equivalent experience, and 3+ years of experience in a technical or operations environment with some responsibility for team support or coordination • Experience working in a fast-paced, process-driven environment (experience with M365 and/or Microsoft Cloud support services preferred) • Demonstrated ability to support team performance against KPIs and operational goals • Experience providing coaching, feedback, and support to team members • Basic analytical and problem-solving skills with the ability to resolve routine issues using established procedures • Ability to collaborate with peers and escalate issues appropriately to address operational challenges • Must be US-based

🏖️ Benefits

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts