IT Systems Technician, Level I

🔥 1 hour ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

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SSA Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1971

🏨 Hospitality

🛒 Retail

☁️ SaaS

Hospitality • Retail • SaaS

SSA Group is a 50-year-old services company that partners with cultural attractions including zoos, museums, and aquariums to provide bundled guest-facing services: retail, admissions (digital ticketing), dining/food/catering, and integrated operations. They focus on driving revenue, innovation, and mission-focused guest experiences for more than 80 attractions, offering technology-enabled ticketing, retail strategy, food service, and partnership management.

📋 Description

• Provide technical support for the ticketing system. • Monitor and troubleshoot issues with the ticketing system. • Manage user accounts and access permissions within the ticketing system. • Respond to support requests in a timely manner and escalate issues as needed. • Provide end-user training on the ticketing system and related applications. • Maintain system documentation and update it as needed. • Work with other IT Ticketing Systems staff to ensure that the ticketing system is integrated with other systems and applications as needed. • Stay up to date on industry trends and best practices related to ticketing systems and applications.

🎯 Requirements

• High school diploma or equivalent; some college coursework in computer science or a related field preferred. • 1-2 years of experience in a technical support role. • Experience with ticketing systems is a plus. • Familiarity with Microsoft Office applications. • Strong analytical and problem-solving skills. • Excellent written and verbal communication skills. • Ability to work well in a team environment.

🏖️ Benefits

• $75 monthly cell phone stipend • Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope. • Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. • Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). • Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave • Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event. • SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions. • Up to 5 days Paid Bereavement Leave • On-Demand Pay Program: Get access to a portion of earned wages before payday. • Meal Plan & Employee Discounts where applicable • Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.