Account Advisor – National Account Support Team

🕒 July 16

🏄 California – Remote

🏄 California – Remote

💵 $21 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Advisor

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SSF Imported Auto Parts LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1976

🚘 Automotive

🤝 B2B

Automotive • B2B

SSF Imported Auto Parts LLC is a U. S. -based distributor specializing in European OEM, genuine, and quality aftermarket auto parts. SSF positions itself as the European repair specialist, stocking over 50,000 parts for makes such as Audi, BMW, Jaguar, Land Rover, Mercedes‑Benz, MINI, Porsche, Saab, Volkswagen, and Volvo. The company serves professional repair shops and commercial customers with multiple warehouse locations across the U. S. , daily local deliveries, and nationwide shipping options including next‑day AM delivery, and also offers tools, equipment, training, and account services.

📋 Description

• This position will be responsible for providing customers with fast, friendly and accurate service. • Order Processing: As a member of a busy and dynamic Call Center, filling incoming orders using our extensive catalog database of automotive components, and maintaining delivery and shipping options. • Speedy and accurate processing of orders for SSF clientele • Customer Service: Troubleshooting completed orders, helping with returns, warranties, special orders and other service-oriented issues. • New Business Development: Soliciting sales from dormant customers, qualifying and gathering information about customers, and cold-calling prospective new customers. • Assist Account Managers with the day-to-day correspondence relating to SSF clientele • Promote customer’s use of SSF online system • Maintain daily, weekly, monthly call schedule and follow-up schedule • Analyze and maintain volume on a per account basis • Manage outbound freight, delivery and returns for customers, along with related expenses • Educate customers on new products, promotions, and tools to drive additional sales growth • Phone order coverage for Sales Central customers, as well as overflow calls from group peers on an as-needed basis • Work with Product Managers to enhance and improve existing product lines to establish and retain a relationship with customers • Special projects as needed

🎯 Requirements

• Extensive working knowledge and use of factory European Electronic Parts Catalogs. • A background in auto parts distribution is a significant plus, especially in the German and Swedish wholesale parts business • Ability to multi-task, prioritize and resolve customer issues in a prompt and courteous manner • Excellent time management, attention to detail, and ability to work under pressure • Ability to work effectively with a team, as well as independently • Work consistent with SSF Employee Handbook, guidelines, policies and procedures • High school diploma required

🏖️ Benefits

• Great Benefits - Full-time employees are eligible for medical, dental, vision, life insurance & 401k.