Data & Systems Operations Analyst

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November 21

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STAFFVIRTUAL

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B2B • Outsourcing • Business Process Outsourcing

STAFFVIRTUAL is an American-owned business process outsourcing (BPO) company with offices in the United States and the Philippines, founded in 2009. The company specializes in building high-performing customer support, back-office, and IT teams tailored to the needs of various businesses, from startups to Fortune 500 companies. Their outsourcing solutions enable clients to scale operations, enhance profitability, and reduce manpower costs, all while maintaining a strong focus on quality and customer satisfaction.

501 - 1000 employees

Founded 2009

🤝 B2B

📋 Description

• Collect, validate, and reconcile data from third-party sales, delivery, and online ordering platforms to ensure accurate integration into accounting systems. • Investigate and troubleshoot discrepancies, data flow issues, and system syncing errors across multiple platforms. • Support clients and internal teams in resolving issues with POS, accounting, and other connected systems. • Collaborate with accounting, IT, and operations teams to maintain reliable data processes and improve system integrations. • Assist in onboarding new clients and systems, including setup, data mapping, and verification of integrations. • Create and maintain documentation for workflows, troubleshooting steps, and best practices. • Develop and maintain Excel-based reports and dashboards for data reconciliation and performance tracking. • Identify opportunities to automate and streamline manual data or reporting processes.

🎯 Requirements

• Fast learner who can quickly adapt to new systems and processes. • Strong ability to analyze, investigate, and troubleshoot issues across multiple systems. • Must be comfortable with technology and various software platforms (not required to be an IT expert). • Understanding of basic accounting principles and how transactional data flows through accounting systems. • Highly organized and detail-oriented, with excellent time management skills. • Strong communication skills, both written and verbal, for interacting with clients and team members. • Advanced Excel skills (data manipulation, formulas, pivots, lookups, etc.). • Experience with Restaurant365 (R365) preferred but not required. • Bachelor's degree in Accounting, Business, Information Systems, or related field, or equivalent experience.

🏖️ Benefits

• HMO Day 1 + FREE dependent coverage • De minimis and allowances • Attendance bonus • Paid time offs • Company-provided work setup (laptop, monitor, accessories) • Training, career growth, and global exposure • A collaborative and supportive team culture