Senior IT Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Stagwell

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

👥 B2C

💰 Post-IPO Secondary on 2023-03

B2B • B2C • Marketing

Stagwell is a digital-first marketing company built to drive results for some of the most ambitious B2C, B2B, and DTC brands across the globe. With over 13,000 specialists in more than 34 countries, Stagwell leverages culture-moving creativity and leading-edge technology to provide integrated marketing solutions. The company focuses on transforming marketing through digital strategies, performance insights, and compelling creative, aiming to redefine the modern marketing landscape and foster growth for its clients.

📋 Description

• Respond to and resolve support tickets covering workstation incidents and service requests, for users across multiple global locations. • Provide on-site and remote technical assistance: diagnose, troubleshoot and resolve hardware, software and connectivity issues for a wide range of users. • Manage user accounts for onboarding and offboarding, including equipment shipping coordination and IT inventory upkeep. • Train end-users on hardware, software and security best practices. • Escalate to the next support level when needed, maintaining clear ownership and status tracking until resolution. • Adhere to established procedures for logging, reporting and monitoring helpdesk requests. • Coordinate day-to-day workload and priorities across the support team, ensuring coverage and consistent service quality. • Document incident resolutions and maintain a knowledge base to reduce repeat handling time and enable team autonomy. • Map and document repeatable support processes to improve consistency and onboarding speed. • Maintain a clear, up-to-date view of the support function at all times: open incidents, their status, priorities and blockers. • Share that view regularly with the IT Head; flag pain points, suggest improvements and contribute to action plans. • Manage working relationships with hardware and software vendors.

🎯 Requirements

• 4+ years in an IT support role, with a track record of handling a wide range of end-user issues independently • Experience working in a multi-location or international environment • Advanced Ukrainian and English level is required, both written and spoken • Able to explain technical concepts clearly to non-technical users • Comfortable engaging with senior stakeholders in writing • Proactive — spots problems before they escalate and proposes solutions • Organized and methodical: documents as you go, follows through on open items • Able to work autonomously and make sound judgement calls under pressure • Collaborative and service-oriented — builds trust with users and colleagues

🏖️ Benefits

• Enjoy 24 working days of paid leave per year and an extra day off to celebrate your birthday, along with the flexibility to work from home and opportunities to work abroad. • We encourage our employees to get involved in charity initiatives, so we give 2 extra days off annually for volunteer work. • Additionally benefit from our Annual Wellbeing Calendar, offering dedicated sessions and initiatives throughout the year to support your health and happiness.