Field Service Engineer

🕒 February 27

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Standard BioTools

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🧬 Biotechnology

🔬 Science

☁️ SaaS

Biotechnology • Science • SaaS

Standard BioTools is a company specializing in advanced biological research tools, including mass cytometry, imaging mass cytometry, and microfluidics. They offer a variety of products such as the Biomark X9 System for high-throughput genomics and the Hyperion XTi Imaging System, designed to revolutionize spatial biology through unparalleled imaging speeds and automation. Their technology supports applications in genomics analysis, immune profiling, infectious disease study, neuroscience, pharmacogenomics, and translational and clinical research, among others. Furthermore, Standard BioTools provides scientific consultation, custom assay design, and OEM partnerships, making it a versatile partner for research institutions and enterprises.

📋 Description

• Perform installation, maintenance, and repair services on our Proteomic systems located at customer sites. • Troubleshoot instrument hardware and software, often under challenging conditions. • Contribute to high-value service-related procedures and documents. • Identify areas for product and process improvement and communicate these accordingly. • Adopt and leverage our CRM business policies, procedures, and reporting. • Upwards of 60% travel is routinely required on both a scheduled and unscheduled basis.

🎯 Requirements

• Bachelors degree (BS) in Science or Engineering discipline required • 3+ years of industry experience in the service and/or support of analytical instruments • Technical support/service experience preferred • Substantial working knowledge of optical, electrical and mechanical sub-systems • Expertise in employing root cause analysis and corrective action methodologies • Prior work with Life Science instrumentation, especially Mass Spectrometers is highly desirable • Salesforce.com / ServiceMax familiarity a plus • Strong communication skills, with business‑level proficiency in English. • Agile and able to adapt to changing requirements.

🏖️ Benefits

• Customer Commitment. • Integrity. • Respect. • Continuous Improvement.