Customer Service Specialist

🔥 9 minutes ago

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Stanley Black & Decker, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1843

🔧 Hardware

💰 Post-IPO Debt on 2023-03

Manufacturing • Hardware • Industrial Solutions

Stanley Black & Decker, Inc. is a leading global provider of tools, outdoor products, and industrial solutions. Known for its iconic brands such as DEWALT, CRAFTSMAN, and Stanley, the company offers a wide range of tools and solutions for various industries, including engineered fastening and manufacturing technologies. Headquartered in New Britain, Connecticut, Stanley Black & Decker is committed to innovation, sustainability, and empowering people through its community initiatives. The company plays a significant role in the skilled trades sector, focusing on upskilling and inclusive culture, aiming for a positive impact on both the planet and its people.

📋 Description

• Support our Customer Service daily operational rhythms • Answer phone calls from customers, distributors and sales personnel • Respond to email inquiries from general mailboxes • Assist in training new employees • Process customer and internal requests in a positive and professional manner • Spend an average of 4 hours a day answering incoming calls • Process returns, replacement orders, customer requests • Enter credit card transactions while ensuring accuracy

🎯 Requirements

• High School Diploma/GED • Minimum 3+ years of Customer Service role • SAP and SalesForce experience preferred • Self-starter with ability to work independently • Proficient in Microsoft Office with emphasis on Word, Excel, and Outlook • Strong communication skills – written and verbal • Strong attention to detail and organizational skills • Commitment to Customer Service • Patience and a positive work attitude • Occasional travel for onsite trainings required

🏖️ Benefits

• Medical • Dental • Life • Vision • Wellness program • Disability • 401(k) • Employee Stock Purchase Plan • Paid time off • Tuition reimbursement • Discounts on Stanley Black & Decker tools and other partner programs