Dispute Agent, German

🕒 June 17

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Stanley Black & Decker, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1843

🔧 Hardware

💰 Post-IPO Debt on 2023-03

Manufacturing • Hardware • Industrial Solutions

Stanley Black & Decker, Inc. is a leading global provider of tools, outdoor products, and industrial solutions. Known for its iconic brands such as DEWALT, CRAFTSMAN, and Stanley, the company offers a wide range of tools and solutions for various industries, including engineered fastening and manufacturing technologies. Headquartered in New Britain, Connecticut, Stanley Black & Decker is committed to innovation, sustainability, and empowering people through its community initiatives. The company plays a significant role in the skilled trades sector, focusing on upskilling and inclusive culture, aiming for a positive impact on both the planet and its people.

📋 Description

• Manage and resolve OTC disputes for German-speaking customers in a timely, accurate, and professional manner. • Perform deduction analysis and investigate the root causes of disputes and non-payment. • Raise, process, and monitor dispute cases in the relevant systems. • Prepare and process credit notes in line with internal procedures and approval requirements. • Liaise with customers and internal stakeholders to ensure effective dispute resolution and a high level of service. • Contact customers regarding disputed or overdue items, determine reasons for non-payment, and take appropriate corrective actions. • Review supporting documentation, account details, and case history to determine the appropriate resolution path. • Perform root cause analysis on recurring disputes and recommend corrective and preventive actions. • Cooperate closely with cross-functional teams, including Sales, Supply Chain, and Customer Service, to support dispute resolution and process improvement. • Support continuous improvement initiatives to enhance dispute handling efficiency and customer experience.

🎯 Requirements

• Fluency in German and English, both written and spoken. • Experience in disputes, OTC, Accounts Receivable, Credit & Collections, customer service, order management, finance operations, or a similar role. • Experience in deduction handling, dispute case management, or credit note processing will be an advantage. • Strong analytical skills, attention to detail, and the ability to investigate issues and identify appropriate resolutions. • Excellent communication and stakeholder management skills, with the ability to work cross-functionally in a high-volume environment.

🏖️ Benefits

• Private medical care through Lux Med. • Life insurance subsidized by the employer through Generali. • Access to the MyBenefit multicafeteria system. • Participation in the PPE Goldman Sachs private pension program, including a 3.5% employer contribution, with enrollment possible after 3 months of employment. • Seniority Awards.