Distribution Support Representative

🔥 1 hour ago

🦌 Connecticut, Ohio – Remote

🦌 Connecticut – Remote 🏈 Ohio – Remote

💵 $54.7k - $88.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Stanley Black & Decker, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1843

🔧 Hardware

💰 Post-IPO Debt on 2023-03

Manufacturing • Hardware • Industrial Solutions

Stanley Black & Decker, Inc. is a leading global provider of tools, outdoor products, and industrial solutions. Known for its iconic brands such as DEWALT, CRAFTSMAN, and Stanley, the company offers a wide range of tools and solutions for various industries, including engineered fastening and manufacturing technologies. Headquartered in New Britain, Connecticut, Stanley Black & Decker is committed to innovation, sustainability, and empowering people through its community initiatives. The company plays a significant role in the skilled trades sector, focusing on upskilling and inclusive culture, aiming for a positive impact on both the planet and its people.

📋 Description

• Support assigned sales group sales team and distribution in all aspects of order placement, program selling, PCR’s utilization, price discrepancies & clearing blocks, providing availability and delivery information, participate in process to allocate inventories. • Enter, track, and manage large IC Field Orders • Assist with large quotes that require PCRs/Manual Contracts/Workflows • Track and communicate status of blocked and open orders • Process requested and approved RGA’s both defective and new • Assist in conversion and crossover process at distribution • Liaison between marketing, channel & supply chain as needed • Support up selling to assigned accounts, communication of pricing, new products, sales program, order processing, and overall servicing of the accounts • Utilize Salesforce to identify daily tasks, schedule calls, log customer information, and monitor sales results, complete account profile information and sales call details within the CRM • Run key Business Warehouse reports for region and communicate to Field • Support SBD365 Team • Provide support to all distribution and Key End-users by means of order process, marketing, and merchandising • Gain expertise on channel-specific pricing structures and programming

🎯 Requirements

• Bachelor’s Degree, Associate's Degree, or equivalent experience • 4-6 years’ experience in customer service, sales, supply chain, or related fields • Strong verbal and written communication skills • Passion for talking with people, problem-solving, persistence, identifying opportunities, and winning • Self-starter, goal-oriented • Ability to understand and sell multiple products • Proficient in Microsoft applications; Excel, PowerPoint, Word, Outlook • Preferred Systems Proficiency: SAP/ BW, Salesforce.com, Metastorm, Five9 & Showpad

🏖️ Benefits

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement. • Discounts on Stanley Black & Decker tools and other partner programs.