Senior Manager, End User Lifecycle Operations

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $110.6k - $178k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Stanley Black & Decker, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1843

🔧 Hardware

💰 Post-IPO Debt on 2023-03

Manufacturing • Hardware • Industrial Solutions

Stanley Black & Decker, Inc. is a leading global provider of tools, outdoor products, and industrial solutions. Known for its iconic brands such as DEWALT, CRAFTSMAN, and Stanley, the company offers a wide range of tools and solutions for various industries, including engineered fastening and manufacturing technologies. Headquartered in New Britain, Connecticut, Stanley Black & Decker is committed to innovation, sustainability, and empowering people through its community initiatives. The company plays a significant role in the skilled trades sector, focusing on upskilling and inclusive culture, aiming for a positive impact on both the planet and its people.

📋 Description

• End User Software Licensing, True-Ups & License Management (Oversight) • Own the operational governance for licensing programs (e.g., enterprise agreements and related subscriptions) • Lead the true-up/true-down process: data collection, reconciliation, internal approvals, and submission readiness • Maintain an accurate license position by partnering with SAM/ITAM, endpoint engineering, identity teams, and Finance • Establish and monitor license management processes • Produce recurring reporting on license utilization, compliance risk, and optimization opportunities • Tenant Management (Oversight) • Provide governance and oversight for Microsoft tenant management • Manage PC procurement operations: demand planning inputs, ordering workflows, vendor coordination, and purchase-to-receipt tracking • Own asset tracking and lifecycle governance • Lead logistical deployments (new hire kits, break/fix swaps) • Manage vendor performance for Microsoft licensing partners

🎯 Requirements

• Bachelor’s degree in IT, Business, Supply Chain, Finance, or equivalent experience • 5+ years of experience in at least two of the following areas: Microsoft licensing/SAM, IT asset management, endpoint/desktop operations, procurement operations, or IT service management • Working knowledge of Microsoft licensing concepts (subscriptions vs. enterprise agreements, compliance, true-ups) • Experience managing operational processes with strong controls (approvals, audit trails, documentation) • Experience with endpoint lifecycle operations (procurement, inventory, deployment logistics, depot/warehouse operations) • Strong vendor management, stakeholder management, and communication skills • Advanced Excel/analytics skills

🏖️ Benefits

• Medical, dental, life, vision, disability, 401(k) • Employee Stock Purchase Plan • Paid time off • Tuition reimbursement • Discounts on Stanley Black & Decker tools and other partner programs