Manager, Analytics – AI Performance

Job not on LinkedIn

October 31

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

Apply Now

Receive Emails with Similar Jobs

Staples Promotional Products

WebsiteLinkedInAll Job Openings

eCommerce • Retail • B2B

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

1001 - 5000 employees

🛍️ eCommerce

🛒 Retail

🤝 B2B

📋 Description

• Lead the analytical vision and roadmap for AI agent performance, designing the end-to-end measurement strategy across Agentforce, Tableau Next, and Data Cloud. • Define key performance indicators (KPIs) for AI agents, focusing on adoption, efficiency, accuracy, and business impact. • Develop and maintain advanced dashboards in Tableau Next and Salesforce, providing scalable, trusted reporting for leadership and cross-functional teams. • Analyze agent performance trends to uncover optimization opportunities, and influence evolution of prompts, data inputs, and agent logic. • Partner with Data Engineering and AI Development teams to ensure reliable data pipelines and visibility into agent activity. • Translate analytics into action by delivering concise, compelling insights to senior leadership that drive strategic decisions. • Hire, coach, and lead an analyst to scale your team’s analytical capacity and maintain a focus on AI performance analytics. • Establish and enforce data governance practices to ensure agent performance metrics are consistent, explainable, and trustworthy. • Serve as the bridge between technical teams and business stakeholders, making complex AI analytics easy to understand and act on.

🎯 Requirements

• 6–10 years of analytics experience, including at least 2 years in a leadership or mentorship capacity. • Expertise in Tableau and Salesforce Data Cloud. • Advanced SQL and Snowflake skills. • Experience designing and maintaining KPI frameworks and dashboards.

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Groups • 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!