Business Analyst

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October 9

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StarCompliance

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Compliance • Finance • SaaS

StarCompliance is a provider of compliance solutions designed to manage and mitigate risk for companies across various industries, including financial services, pharmaceuticals, healthcare, and more. The company offers a comprehensive platform that includes solutions for managing employee conflicts of interest, personal trading, political donations, and incident management. Their platform supports compliance teams by centralizing and streamlining compliance processes with easy-to-use tools for reporting, monitoring, and analytics. StarCompliance also provides specialized services to ensure compliance with global accountability regimes, fortifying employee accountability and competency. Their solutions are cloud-ready, scalable, and provide on-demand configurability to meet the evolving regulatory requirements of a global workforce. StarCompliance is trusted by organizations around the world to uphold ethical and regulatory standards and protect company reputation.

201 - 500 employees

📋 Compliance

💸 Finance

☁️ SaaS

💰 Venture Round on 2020-12

📋 Description

• Identify client-defined configuration requirements • Produce Functional/Target Configuration Specifications and secure formal sign-off from client sponsors. • Configure the application to agreed specifications • Assist client firms with the initial roll-out of the application firm-wide • Deliver initial client training and implementation support • Facilitate structured user feedback sessions to identify problem areas and clarify feature requests • Identify and escalate delivery risks and drive resolution with Professional Services management and Relationship Management for resolution. • Partner with Product/QA to validate features and fixes; manage defect triage and prioritization through to resolution. • Transition clients to Customer Support for ongoing support and on-demand assistance • Provide input to internal processes for managing the development priorities and product roadmap • Manage client and stakeholder expectations throughout the product lifecycle • Share and adopt Professional Services best practices; contribute to templates, playbooks, and lessons learned. • As needed, assist Customer Support during escalations to restore service and protect client trust.

🎯 Requirements

• 5+ years in a client-facing Business Analyst / Implementation Consultant role within software or information services. • Exceptional stakeholder management and interpersonal skills, spanning client business users, technical teams, and executives. • Strong analytical, requirements gathering and problem-solving skills • Excellent written and verbal skills to document project requirements and track milestones • Excellent attention to detail with a disciplined, process-driven delivery approach • Proactive approach to leading a team, managing a project, and problem resolution • Strong SQL and HTML skills where the role includes work on Star’s Individual Accountability products • Hands-on experience migrating clients from legacy or third-party solution • Financial compliance experience preferred.

🏖️ Benefits

• Equal Opportunity Employer Statement • Pre-employment screening required • Background investigation with checks including criminal record history, consumer credit, employment history, qualifications, and education checks.