Manager, Quality Assurance – Regulatory

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Starface World

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Beauty • eCommerce • Retail

Starface World is a company dedicated to transforming skincare into a fun and expressive experience. They offer a range of dermatologist-approved, vegan, and cruelty-free skincare products designed to treat breakouts in a creative way. Starface's product lineup includes cute and colorful hydrocolloid pimple patches, like the Hydro-Stars and special editions with salicylic acid to unclog pores. This brand focuses on self-expression and self-care, turning skincare routines into moments of positivity and playfulness.

11 - 50 employees

Founded 2019

💄 Beauty

🛍️ eCommerce

🛒 Retail

💰 Venture Round on 2021-01

📋 Description

• Lead product testing programs for all new product launches, including stability, compatibility, packaging validation, AQL inspections, and production surveillance testing. • Establish and maintain AQL standards and support factories in meeting Starface requirements. • Review, approve, and monitor COAs, test reports, batch records, and release documentation. • Support packaging development and engineering, advising on technical requirements, specifications, test parameters, and risk considerations (cosmetic packaging preferred). • Partner with PD and Packaging to validate component design, functionality, material compatibility, and manufacturability. • Oversee packaging testing requirements (drop tests, leakage, transit testing, seal integrity, etc.) and ensure successful qualification before commercial production. • Manage supplier quality programs, including onboarding, qualification, and ongoing performance evaluation of manufacturers, fillers, and material suppliers. • Coordinate and/or conduct third-party audits and assessments; track findings, corrective actions, and follow-up. • Establish and maintain supplier scorecards and develop corrective action plans as needed. • Lead non-conformance investigations, root-cause analysis, and CAPA activities to drive sustainable improvements across suppliers and internal teams. • Maintain and enhance systems for quality metrics, deviation tracking, risk assessments, and continuous improvement programs. • Identify trends and develop proactive strategies to prevent quality issues before they arise. • Oversee complaints intake, review, categorization, trending, and reporting, partnering with CX to ensure timely and meaningful responses. • Lead regulatory and quality review of escalation cases and manage adverse event reporting processes. • Translate consumer insights into actionable product or process improvements. • Maintain up-to-date product registrations, including MoCRA compliance, OTC drug listings, and medical device establishment and product listings. • Support ingredient, label, and claims reviews, ensuring compliance with domestic and international regulations. • Review and approve packaging, artwork, and label copy for regulatory accuracy. • Partner with external regulatory agencies, consultants, suppliers, and retailers as needed for filings and documentation (ILs, SDS, COAs, certifications, etc.). • Provide training and updates to internal teams on relevant regulatory changes (MoCRA, Prop 65, global cosmetics regulations, etc.). • Serve as a regulatory representative in cross-functional meetings, offering insights related to compliance, risk mitigation, and technical guidance.

🎯 Requirements

• You hold a BS in a scientific field (Chemistry, Biology, Engineering) or equivalent experience • You have 4+ years of experience in quality assurance and/or regulatory roles within cosmetics, OTC, or medical device environments • You have strong experience and a deep understanding of technical packaging validation and testing processes • You have experience with QMS systems (document control, SOPs, change control) • You have experience with product testing (stability, compatibility, AQL, surveillance) • You have strong working experience in supplier quality, audits, and compliance management • You have non-conformance investigations, CAPA, root-cause analysis experience • You have experience working with ERPs (Netsuite ideal but not required) • You have supported complaints handling, trending, and adverse event reporting • You’re highly organized, detail-oriented, and effective at balancing accuracy with fast timelines • You excel in cross-functional project management and transparent communication • You’re proactive, curious, and entrepreneurial—anticipating needs and preparing for challenges before they arise • Can translate complex quality and regulatory requirements into clear, actionable guidance

🏖️ Benefits

• Access to high-quality health care options • Access to a 401k with 5% employer match eligibility • 4 weeks of vacation plus up to 20 paid holidays • 12 weeks fully paid parental leave • + 5 days of pet-ernity leave for pet adoption • Home office & internet supplement stipend • Fully remote work environment • ...and much, much more!