Technical Advisor

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StarTech.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

🔧 Hardware

🤝 B2B

Hardware • B2B

StarTech. com is a global provider and retailer of computer connectivity hardware and IT accessories. The company designs, distributes, and sells cables, adapters, docking stations, hubs, KVM switches, racks, chargers and related peripherals aimed at IT professionals, enterprises, and resellers, and supports customers through technical support and online e-commerce channels.

📋 Description

• Act as the first point-of-contact for customers • Provide best-in-class support for all active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability and compatibility • Provide remote assistance support via LogMeIn Rescue to login, troubleshoot and resolve an issue on a customer’s behalf • Assess customer needs using probing questions and recommend appropriate StarTech.com products • Offer innovative solutions tailored to meet unique customer requirements • Identify sales opportunities and escalate to the appropriate internal teams • Provide internal support to Customer Advisors and other departments across the organization with both pre-sales and technical support of products • Gather and document each interaction with a customer in the Customer Relationship Management platform • Regularly follow up and attempt to resolve any outstanding customer issues

🎯 Requirements

• Post-secondary education, preferably in an IT related discipline • Relevant work experience (IT helpdesk, computer repair, computer technician) with a passion for technology • Experience providing exceptional customer service/support • Knowledge of the IT industry, including connectivity, hardware and peripherals • Intermediate level of knowledge of computer/peripheral hardware • Excellent verbal/written communication skills • Ability to successfully communicate with and support customers with varying degrees of technical knowledge • Detail oriented with strong analytical skills and problem-solving capabilities • Strong time management skills and the ability to prioritize in a fast-paced environment

🏖️ Benefits

• Comprehensive health benefits • Tuition reimbursement program • Retirement savings plans • Wellness Program • Additional perks and rewards