Trainer – ServiceNow CSA, CAD

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StartSteps

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Education • eCommerce • Tech

StartSteps is a company that provides educational programs and bootcamps focused on tech careers, such as programming, marketing, UX/UI design, and data analysis. It offers orientation courses and personalized mentoring to help individuals find their path in the tech industry, supported by public funding to ensure accessibility to all participants. StartSteps collaborates with various tech partners and bootcamps, ensuring that their curriculum remains relevant and up-to-date with the latest industry standards.

11 - 50 employees

Founded 2020

📚 Education

🛍️ eCommerce

💰 Pre Seed Round on 2020-08

📋 Description

• Train and support participants Monday–Friday. • Create engaging and interactive instructional materials, including slides, to support effective learning and mastery of ServiceNow CSA, CAD, and ITSM. • Work closely with internal teams and our partner ServiceNow to identify precise training needs and tailor course content and teaching methods accordingly. • Regularly update and revise course materials to reflect the latest developments and insights in ServiceNow technology and to enhance the educational value for participants. • Collaborate collegially with other trainers to provide a consistent, enriching learning experience and ensure comprehensive training outcomes for all participants.

🎯 Requirements

• Bachelor’s degree in a relevant field; Master’s degree preferred. • At least 2 years of hands-on experience with ServiceNow, with expertise in CSA, CAD, ITSM, and scripting, and strong JavaScript skills. • Knowledge in additional areas such as CSM, HRSD, and WSD is a significant advantage. • Ideally hold the official certifications in the aforementioned areas. • Professional English skills required. • Demonstrated success as a trainer. • Solid knowledge of ServiceNow and familiarity with industry best practices. • Excellent communication and presentation skills with the ability to convey complex concepts clearly and engagingly. • Strong team player with the ability to work effectively with diverse teams and stakeholders. • Adaptability and responsiveness to feedback, with the ability to adjust to changing program requirements.

🏖️ Benefits

• Opportunity to be part of a groundbreaking initiative in collaboration with ServiceNow. • Competitive compensation package. • Dynamic and inclusive work environment. • Equal opportunity employer committed to diversity and inclusion.