IT Operations Administrator

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STAXO Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

Staxo Group is a Web Design and Development consulting company based out of Oriel House, 26 The Quadrant, Richmond, United Kingdom.

📋 Description

• Act as the first point of contact for incoming helpdesk tickets. • Assign and manage support tickets efficiently through Freshdesk. • Monitor and report on helpdesk performance and ticket status. • Maintain and update Excel reports and operational trackers. • Maintain hardware and software asset inventories. • Assist with the procurement of IT equipment and software. • Follow up on orders and coordinate deliveries with suppliers. • Liaise with vendors regarding hardware replacements and warranty claims. • Respond to customer enquiries professionally and efficiently. • Maintain accurate records of customer interactions, troubleshooting steps, and resolutions. • Create and maintain technical documentation and internal procedures. • Escalate issues where required and collaborate with technical teams to ensure timely resolution. • Keep customers and colleagues informed of progress and outcomes. • Support continuous improvement of operational processes and service delivery.

🎯 Requirements

• Minimum 2 years' experience in a technical support, helpdesk, or IT administration role. • Proven administration experience with strong organisational skills. • Proficiency in Microsoft Excel, Word, Outlook, and Teams. • Experience working with ticketing systems (Freshdesk experience advantageous). • Strong attention to detail and ability to manage multiple tasks simultaneously. • Excellent written and verbal communication skills. • Outstanding customer service skills with a professional and solutions-focused approach. • Ability to work independently in a remote environment. • Knowledge of hardware, software, networking, and troubleshooting principles is advantageous. • Ability to work under pressure and meet deadlines.

🏖️ Benefits

• Fully remote position. • Opportunity to work for a UK-based company. • Exposure to international business operations and clients. • 40 days paid holiday annually. • Supportive and collaborative team environment. • Opportunities to learn and grow within the business.