SteerBridge
Government • Enterprise • Real Estate
SteerBridge is a service firm that combines technology, program management, and construction & facilities expertise to deliver IT modernization, software engineering, data analytics, and project oversight for government and commercial clients. A certified SDVOSB, the company focuses on digital transformation for government and military sectors, builds revenue-driving HubSpot systems for growing organizations, and provides construction and facilities management services leveraging domain experience and industry partnerships.
Customer Service Representative
Job not on LinkedIn
2 days ago
SteerBridge
Government • Enterprise • Real Estate
SteerBridge is a service firm that combines technology, program management, and construction & facilities expertise to deliver IT modernization, software engineering, data analytics, and project oversight for government and commercial clients. A certified SDVOSB, the company focuses on digital transformation for government and military sectors, builds revenue-driving HubSpot systems for growing organizations, and provides construction and facilities management services leveraging domain experience and industry partnerships.
📋 Description
• Provide customer service and interpersonal communication skills to support the ICE law enforcement mission • Maintain public and community relations by answering incoming calls and processing web tips • Review, analyze, and process tips for further action • Provide services around the clock every day of the year
🎯 Requirements
• The government requires a minimum of three (3) years of specialized experience to include performing duties in support of a Contact Center answering and responding to inbound calls or like complexity is required. Acceptable specialized CSR experience shall also include: • Knowledge of searching databases • Knowledge of dealing with a variety of people from varying professional/administrative backgrounds • Ability to operate in a high-volume environment • Ability to multitask and research information on multiple databases at the same time • Ability to enter data and talk to stakeholders at the same time • Ability to conceptualize scenarios and communicate it effectively to stakeholders • Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources • Ability to listen actively to sensitive information • Ability to communicate effectively both orally and in writing • Ability to utilize telephony systems, CRM and other ticket tracker systems, and Microsoft Office Suite
🏖️ Benefits
• Health insurance • Dental insurance • Vision insurance • Life Insurance • 401(k) Retirement Plan with matching • Paid Time Off • Paid Federal Holidays
Apply NowSimilar Jobs
3 days ago
Customer Service Manager for State Farm Agent Team enhancing insurance customer experiences. Managing operations and resolving inquiries with a focus on growth and customer satisfaction.
3 days ago
Customer Support Specialist providing technical support for Abridge's healthcare platform while enhancing user experience and solving issues. The role involves close interaction with users and internal teams, emphasizing quality service.
3 days ago
Operador de Atención al Cliente gestionando tickets y atendiendo clientes para Corefone. Resolviendo problemas y digitalizando casos en un entorno remoto.
🗣️🇪🇸 Spanish Required
3 days ago
Customer service representative role focusing on ticket management and client assistance for Corefone. Responsibilities include problem resolution via chat and email in a home office setting.
🗣️🇧🇷🇵🇹 Portuguese Required
3 days ago
Customer Experience Manager improving service quality for school transportation with strong customer relationships. Collaborating with internal teams and enhancing fleet operations in the United States.