IT Support Analyst – Proficient in Libras (Brazilian Sign Language)

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🕒 November 22, 2025

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Stefanini Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

🤖 Artificial Intelligence

🔒 Cybersecurity

Artificial Intelligence • Cybersecurity • Cloud

Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.

📋 Description

• Service Desk support, performing triage, logging, analysis, and resolution of incidents and requests; • Remote support for systems, access, network, hardware, and corporate software; • Logging and tracking tickets through an ITSM tool; • Adherence to SLAs and escalation according to severity/criticality; • Clear and accessible communication, including service in Libras (Brazilian Sign Language) when required; • Contribution to continuous improvement of support processes.

🎯 Requirements

• Bachelor’s degree or completed technical diploma in Technology-related fields; • Experience or knowledge in Technical Support / Service Desk; • Familiarity with ticketing tools; • Proficiency in Libras (Brazilian Sign Language) – required.

🏖️ Benefits

• Meal allowance or meal voucher • Discounts on courses, universities, and language schools • Stefanini Academy — platform with free, up-to-date online courses with certificates • Mentoring • Childcare assistance • Benefits club for medical consultations and exams • Health insurance / Medical assistance • Dental care / Dental assistance • Discount and perks club at top establishments • Travel club • Pet benefits plan • and much more...