Customer Service Representative

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🌪️ Kansas – Remote

🌪️ Kansas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Stella Maris Inc

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1953

⚕️ Healthcare Insurance

🤝 Non-profit

🧘 Wellness

Healthcare Insurance • Non-profit • Wellness

Stella Maris Inc. is a non-profit, long-term care and nursing home facility located in Timonium, Maryland. Sponsored by the Sisters of Mercy and affiliated with Mercy Health Services, the organization specializes in elder care, offering a variety of health and residential services including inpatient hospice, home hospice care, and comprehensive physical rehabilitation. With a commitment to person-centered care, Stella Maris enhances the quality of life for residents through compassionate support and a focus on individual preferences and values.

📋 Description

• Answer incoming calls and respond to customer emails in a timely and professional manner • Provide excellent customer service by addressing and resolving customer inquiries and concerns • Maintain accurate customer records and update our database with any relevant information • Collaborate with team members to ensure customer satisfaction and provide support when needed • Stay updated on company products, services, and policies to effectively assist customers • Escalate any complex issues to the appropriate department for resolution • Follow up with customers to ensure their needs have been met and maintain positive relationships

🎯 Requirements

• High school diploma or equivalent • Previous customer service experience preferred • Excellent communication skills, both written and verbal • Strong problem-solving abilities • Proficient in Microsoft Office and basic computer skills • Ability to work independently and in a team environment • Detail-oriented and organized • Comfortable working in a remote setting • Must have a quiet and dedicated workspace at home • Available to work full-time, including occasional weekends and evenings

🏖️ Benefits

• Competitive compensation and benefits • Opportunities for growth and advancement