Stellartech Research Corporation
Healthcare Insurance • Manufacturing • Biotechnology
Stellartech Research Corporation is a world leader in the design, development, and contract manufacturing of sophisticated medical systems utilizing radiofrequency, ultrasound, and other energy sources. The company specializes in creating systems that combine disposable patient-contact devices with microprocessor-controlled instruments, incorporating complex electronics for sensor feedback and therapeutic energy delivery. Stellartech's expertise spans the development and manufacturing of diverse medical products, including diagnostic systems, surgical probes, and catheters for minimally invasive therapies. The company collaborates with businesses of all sizes, as well as entrepreneurs and physicians, to bring product ideas from concept to market introduction, providing resources and infrastructure as a partner throughout the process. With its extensive facility, Stellartech produces a wide array of Class II and Class III devices compliant with QSR and ISO 13485:2016 standards.
Customer Care Representative
Job not on LinkedIn
July 20
Stellartech Research Corporation
Healthcare Insurance • Manufacturing • Biotechnology
Stellartech Research Corporation is a world leader in the design, development, and contract manufacturing of sophisticated medical systems utilizing radiofrequency, ultrasound, and other energy sources. The company specializes in creating systems that combine disposable patient-contact devices with microprocessor-controlled instruments, incorporating complex electronics for sensor feedback and therapeutic energy delivery. Stellartech's expertise spans the development and manufacturing of diverse medical products, including diagnostic systems, surgical probes, and catheters for minimally invasive therapies. The company collaborates with businesses of all sizes, as well as entrepreneurs and physicians, to bring product ideas from concept to market introduction, providing resources and infrastructure as a partner throughout the process. With its extensive facility, Stellartech produces a wide array of Class II and Class III devices compliant with QSR and ISO 13485:2016 standards.
📋 Description
• As an entry-level Customer Care Representative, you’ll be the first point of contact for our users. • Your role is to resolve questions, troubleshoot issues, and ensure users feel heard and supported. • You’ll work closely with a Tech Support team to report bugs, suggest improvements, and keep the customer experience smooth. • Managing web and app user requests in Zendesk; Escalating user issues to the technical team; Tagging user requests to gather analytics; Ensuring response times are within our SLA; Processing PayPal/Stripe disputes.
🎯 Requirements
• Previous experience in Customer Support • Proficiency in English • Experience with Zendesk is preferred
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