StepStone Group
Finance • Asset Management • Investment Management
StepStone Group is a global private markets investment firm that provides customized investment solutions and advisory and asset management services. The company focuses on creating clarity, opportunity, and value in the private markets by offering a wide range of strategies including private equity, venture capital and growth equity, private debt, real estate, infrastructure, and real assets. With over $176 billion in assets under management and 26 offices worldwide, StepStone is dedicated to delivering informed perspectives and innovative solutions to its clients. It operates by leveraging data and analytics to capture insights across the private markets, providing clients with confident decision-making pathways. StepStone is known for its partnership approach, working closely with investors and general partners to explore and address diverse investment challenges and opportunities.
Senior Customer Experience Manager
Job not on LinkedIn
November 21
🗣️🇩🇪 German Required
StepStone Group
Finance • Asset Management • Investment Management
StepStone Group is a global private markets investment firm that provides customized investment solutions and advisory and asset management services. The company focuses on creating clarity, opportunity, and value in the private markets by offering a wide range of strategies including private equity, venture capital and growth equity, private debt, real estate, infrastructure, and real assets. With over $176 billion in assets under management and 26 offices worldwide, StepStone is dedicated to delivering informed perspectives and innovative solutions to its clients. It operates by leveraging data and analytics to capture insights across the private markets, providing clients with confident decision-making pathways. StepStone is known for its partnership approach, working closely with investors and general partners to explore and address diverse investment challenges and opportunities.
📋 Description
• Analyze customer expectations and drive effective development of the customer experience across business units • Design and optimize customer journeys with the aim of sustainably improving customer satisfaction (NPS) • Plan and manage international customer and market studies in collaboration with external agencies • Prepare and present study results to senior management and C-level executives • Execute ad-hoc projects aimed at targeted improvements in customer satisfaction
🎯 Requirements
• Degree in economics, social sciences, or a comparable qualification • 3–5 years of professional experience as a CX manager on the client side, in consulting, or at a market research agency • Strong analytical skills, a structured and independent working style, and a confident presence • Solid knowledge of statistics and data analysis in the context of CX and corporate data • Fluent German and good English skills
🏖️ Benefits
• 30 days annual leave + 1 regional tradition day + 2 additional days for Christmas and New Year • Hybrid working model • Company pension plan • Company-provided term life/risk insurance • Volunteer days • Company bike / bike leasing • In-house gym • In-house barista • Discounted Urban Sports Club membership • Discounted parking, subsidized JobTicket or Deutschlandticket, and you can bring your dog to the office!
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