Billing Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Billing Specialist

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Stord

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

☁️ SaaS

🚗 Transport

🛍️ eCommerce

SaaS • Transport • eCommerce

Stord is a cloud supply-chain company that combines fulfillment network operations with integrated SaaS (OMS/WMS) to power omnichannel and DTC e-commerce brands. It provides warehousing, last-mile and transportation services, order routing, inventory management, and consumer-facing delivery tools to improve conversion, speed up fulfillment, and protect brand experience. Stord serves growing B2B and direct-to-consumer brands across food & beverage, beauty, apparel and other retail categories, offering a customizable fulfillment network and software platform to optimize costs and delivery performance.

📋 Description

• Handle the preparation of complex client invoices for both fulfillment services and parcel. • Perform data analytics on large datasets, applying expertise in Excel , including VLOOKUP and Pivot Tables , to ensure accurate and detailed billing. • Collaborate with Sales, Customer Excellence, Operations, and Implementations teams when new customers are onboarded, to understand customer workflows and how they relate to rate cards. • Build strong relationships with customers to resolve disputes in order to facilitate timely payments. • Regularly document and update billing procedures, while recommending and implementing best practices to improve efficiency and leverage data management tools. • Provide management with key performance indicators. • Leverage data analysis to offer deep visibility into critical billing issues, revenue trends, and operational variances. • Assist with requests related to internal and external audits.

🎯 Requirements

• A bachelor’s degree in business or data analytics or 5 years experience in omnichannel , supply chain , parcel, or logistics -related industry is preferred. • Direct experience working with 3PL billing and processes is highly desirable. • Advanced proficiency in Microsoft Excel is essential , including mastery of functions like VLOOKUP , Pivot Tables , and complex formulas for data analysis. • Experience with Freshdesk, Salesforce, NetSuite a plus. • Proven ability to perform data analytics on copious amounts of data to prepare customer invoices, identify discrepancies, and investigate billing issues. • Demonstrate strong communication skills, fostering effective collaboration both within the team and other departments, time management, and ability to work independently in a fast-paced, dynamic environment are critical. • A self-motivated, organized, strategic thinker with a keen attention to detail.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options