Technical Support Engineer

November 21

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Storyblok

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SaaS • B2B • API

Storyblok is a leading headless content management system (CMS) company, providing a powerful and flexible platform for developers and marketers to create, manage, and optimize digital content across multiple channels. Recognized as a top enterprise headless CMS, Storyblok enables seamless content delivery and management for various industries including retail, technology, finance, and education. The platform supports a range of technologies such as Vue, Nuxt, Next. js, and React, empowering users to achieve faster development times and enhanced digital experiences. Trusted by companies like Tesla, Nissan, and Oatly, Storyblok offers robust API integrations and developer tools to streamline content operations and drive significant ROI for businesses worldwide.

201 - 500 employees

Founded 2017

☁️ SaaS

🤝 B2B

🔌 API

📋 Description

• Assist clients with troubleshooting, inquiries, and issues related to CMS functionality. • Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction. • Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat. • Educate customers on product features, functionalities, and best practices. • Maintain a positive, empathetic, and professional attitude in all customer interactions. • Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively. • Assist in documenting support processes, updating knowledge bases, and maintaining records of support activities. • Continuously improve processes and tools for normal, repetitive support tasks.

🎯 Requirements

• Bachelor's or Master's degree in Computer Science or a related field or equivalent experience. • 1+ years of Support Engineering, Software Engineering experience. • Working knowledge with consuming RESTful APIs. Experience with GraphQL APIs is a plus. • General knowledge of at least one of the modern JavaScript frameworks (e.g., Vue, React, Next, Nuxt, Astro, or Svelte) along with its fundamental principles. • General knowledge of JavaScript and its modern syntax and features. Experience with Typescript is a plus. • General knowledge of HTML and CSS. • Experience with CMS in general; experience with Headless CMS is a plus. • Fluent in English with excellent verbal and written communication and interpersonal skills. • Remote working experience. • Well-organized, self-starting, has excellent work ethic, and pays attention to detail. • A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle. • Ability to work independently with little direct supervision. • Real passion for solving issues and challenges.

🏖️ Benefits

• Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…) • Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding • Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays • Personal development fund for courses, books, conferences, and material • VSOP (Virtual Stock Option Plan) • The annual international team-building trip, quarterly and monthly online get-togethers • As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules • An international team that loves to have fun at work and works hard together to accomplish shared goals