Client Delivery Operations

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Storyteller

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

📱 Media

🤝 B2B

SaaS • Media • B2B

Storyteller is a developer-focused platform that provides embeddable SDKs, APIs and a CMS to add Stories and TikTok-style vertical video feeds to mobile apps and websites. It offers purpose-built native SDKs for iOS, Android, React Native and Web, plus content management, analytics, native ad support and enterprise features (SSO, SLAs, integrations) so companies can accelerate delivery of immersive short-form content and boost user engagement and revenue.

📋 Description

• Help move client work forward across onboarding, configuration, feature rollouts, and issue resolution. • Work with account managers, product, engineering, support, and clients. • Create forward motion and ensure outcomes land. • Own day-to-day execution for client workstreams such as onboarding, configuration, updates, and operational requests. • Turn unclear client needs into clear actions, priorities, and next steps. • Investigate client issues by gathering context and identifying blockers. • Use AI and internal tools to accelerate investigation and delivery workflows. • Maintain visibility on status, risks, decisions, and dependencies. • Communicate with clients and internal teams effectively. • Improve delivery playbooks and operating habits as patterns emerge.

🎯 Requirements

• High ownership • High agency • Strong written communication • Comfort with ambiguity • Technical mindedness • Good judgment • Ability to manage multiple workstreams • Practical AI usage • Standards and performance honesty • Outcome orientation • Experience in client operations or support (nice to have) • Experience with SaaS platforms or developer-facing products (nice to have) • Examples of owning messy work across multiple teams (nice to have)

🏖️ Benefits

• 33 Days Paid Leave • Flexible working hours