Technical Account Manager

🔥 11 minutes ago

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Storyteller

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

📱 Media

🤝 B2B

SaaS • Media • B2B

Storyteller is a developer-focused platform that provides embeddable SDKs, APIs and a CMS to add Stories and TikTok-style vertical video feeds to mobile apps and websites. It offers purpose-built native SDKs for iOS, Android, React Native and Web, plus content management, analytics, native ad support and enterprise features (SSO, SLAs, integrations) so companies can accelerate delivery of immersive short-form content and boost user engagement and revenue.

📋 Description

• Drive the account forward every day - spot what needs doing and do it, before it becomes a problem. • Pull together product, engineering, delivery and operations to land what’s been committed. • Make sure what we ship to the client is right - both the quality and the substance. • Be the client’s main point of contact, including daily requests from their executives. • Turn client requests into clear priorities and next steps. • Own account planning - roadmap, renewals, expansions and the commercial detail. • Own client reporting, and make it something they act on rather than just read. • Handle incidents and escalations calmly - set expectations, align people, drive a resolution. • Use the right tools to move faster - meeting summaries, comms and reports, usage analysis, account documentation.

🎯 Requirements

• You’ve managed enterprise client relationships before (3+ years is a guide, not a rule - we care about capability). • You can work US Eastern Time hours, with reliable internet. • You have a genuine interest in basketball. • You work proactively and independently, and you can hold a lot of moving parts at once. • You think critically about what a client actually needs, not just what they asked for. • You’re comfortable working across teams and getting things done without formal authority. • You communicate sharply - complex things, said simply.

🏖️ Benefits

• Fully remote working!