Technical Software Support

🔥 43 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Technical Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 43 days.
• No salary listed.

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stp.one | Simplify Legal Work

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚖️ Legal

💼 Consulting

🤖 Artificial Intelligence

Legal • Consulting • Artificial Intelligence

stp. one is a leading provider of AI-based legal tech software designed to simplify and enhance legal work for law firms, insolvency administrators, creditors, and corporate legal departments. The company offers a comprehensive suite of productivity tools aimed at streamlining legal processes such as case management, contract lifecycle management, and insolvency processing. With solutions like the digital Legal Twin® and AI Smart Claims, stp. one enhances productivity and efficiency, allowing legal professionals to focus on their core expertise. The platform also provides tools for document management, conflict checks, time tracking, and billing, making it indispensable for achieving seamless legal operations.

📋 Description

• Receive, process, analyze, and resolve incoming technical customer inquiries, as well as technical requests from other processes • Maintain bug and change request (CR) applications and the support database • Assist customers with required configurations, including log file analysis, technical configurations, and rights and user administration • Serve as the point of contact for colleagues in 1st-level user support regarding customers’ technical questions and issues • Provide support for the Lexolution and Winsolvenz products • Collaborate with the support team for insolvency administration and law firm management software

🎯 Requirements

• Completed training as a network, IT, or systems administrator, IT specialist, or equivalent background • Professional experience in technical customer support, systems administration, or a comparable role • Good knowledge of Windows-based client-server environments • Initial experience using AI tools such as Microsoft Copilot, Claude, or ChatGPT • Ideally, good knowledge of SQL databases • Strong interest in IT environments and a strong technical aptitude • Quick learner with the motivation to familiarize yourself with new topics • Very good written and spoken German and English

🏖️ Benefits

• Annual training budget and defined career paths • Employee referral bonus • Bicycle leasing • Public transport subsidy • Workation: up to 30 days per year within the EU • Subsidy for computer glasses • Tax-free non-cash benefits • Events and company celebrations (summer party, annual kick-off, etc.) • Flexible working models (hybrid, remote, part-time, etc.) • English courses for all proficiency levels • Work from anywhere or in an innovative workspace • Continuous learning • Supportive working environment

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