Payroll Delivery Manager

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Strada

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Strada is a global services company specializing in providing people-first solutions designed to enhance workforce management through technology. With over 30 years of experience and coverage across 180+ countries, Strada offers a range of services including global payroll solutions, HR and benefits administration, and expert guidance on platforms such as Workday and SAP. The company focuses on optimizing employee performance and operational efficiency, helping organizations transform their HR functions by leveraging AI and advanced technology.

📋 Description

• Engage and coordinate the team in all day to day service activities. • Ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately. • Responsible for adherence of all applicable internal standard processes. • Perform active management, understand progress and specific needs for each individual. • Display decision-making skills that support all company and service policies. • Support associates and specialists enabling them to independently work from end to end. • Manage and monitor ticket queues using appropriate tools. • Track all client SLAs and ensure adherence to reporting calendar. • Undertake, support and manage a Root Cause Analysis (RCA) when issues occur. • Support the detection of deviations from the contractually defined standard scope of service. • Detect and solve possible inefficiencies in processes. • Provide effective feedback and share business updates as appropriate. • Manage accesses on all applicable systems for their team. • Ensure compliant use of all systems and Company properties. • Perform performance review for their team in collaboration with the Operation Manager. • Manage schedule adherence, team productivity, capacity and utilization. • Support and adhere to all security compliance procedures. • Participate in other projects and activities as needed and assigned.

🎯 Requirements

• 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment. • HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred • Experience managing a team • Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint • Flexibility to support a global and fast paced environment • Attention to detail • Excellent written and verbal skills • Self-motivated and a willingness to learn • Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures • BA/BS in a business-related field such as accounting, Human Resources or Business or equivalent combination of education & experience.

🏖️ Benefits

• health coverage • wellbeing programs • paid leave (vacation, sick, parental) • retirement plans • learning opportunities