Senior Client Service Lead

🔥 6 minutes ago

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Strada

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Strada is a global services company specializing in providing people-first solutions designed to enhance workforce management through technology. With over 30 years of experience and coverage across 180+ countries, Strada offers a range of services including global payroll solutions, HR and benefits administration, and expert guidance on platforms such as Workday and SAP. The company focuses on optimizing employee performance and operational efficiency, helping organizations transform their HR functions by leveraging AI and advanced technology.

📋 Description

• accountable for end-to-end client success for a client supported within a Strategic POD • responsible for customer relationship and P&L management of (a) strategic account(s) • serve as the primary point of accountability for assigned client, owning overall relationship health, satisfaction, and service outcomes • act as a trusted advisor to senior client stakeholders by understanding business priorities, risk areas, and transformation opportunities • provide end-to-end oversight of service delivery across assigned client • ensure adherence to contractual commitments, service scope, and governance cadence across all countries in scope • coordinate resolution of complex, cross functional issues impacting service quality or client confidence • own the Client P&L and improve both top and bottom lines • promote a culture of accountability, transparency, and continuous improvement across the POD

🎯 Requirements

• 4-6 years of experience in customer success, client service leadership, or operations within global payroll, HR tech, or enterprise services • Strong understanding of global payroll or HR service delivery models, including multicounty operations • Deep knowledge of client governance frameworks, SLAs, and service recovery practices • Familiarity with payroll platforms and support tools (e.g., SAP ECP, Payroll Control Center, ServiceNow, Assist) • Sound commercial acumen, including contract interpretation, change governance, and financial oversight • Fluency in English required; additional regional language skills preferred.

🏖️ Benefits

• health coverage • wellbeing programs • paid leave (vacation, sick, parental) • retirement plans • learning opportunities