Senior Payroll Specialist

3 days ago

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Strada

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HR Tech • SaaS • B2B

Strada is a global services company specializing in providing people-first solutions designed to enhance workforce management through technology. With over 30 years of experience and coverage across 180+ countries, Strada offers a range of services including global payroll solutions, HR and benefits administration, and expert guidance on platforms such as Workday and SAP. The company focuses on optimizing employee performance and operational efficiency, helping organizations transform their HR functions by leveraging AI and advanced technology.

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

📋 Description

• Ability to support payroll and the payroll team from end to end according to the defined standards and client requirements including all associated payroll tasks and transactions • Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities • Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented • Pro-actively identify upsell opportunities and support the Change Request process when deviations from the contractually defined standard scope of service are identified • Understand standard and client specific payroll reports including statutory year end reporting needs as required by the customer contract and scope of service • Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures while managing the payroll legislation road map • Answer payroll related questions and requests from the team and from clients; supporting the Operations Manager with client engagement activities • Update, maintain and enforce the usage of the Defined Work Instructions (DWIs)and other process documentation • Ability to recognize and deal appropriately with sensitive and confidential information • Ability to resolve and support technical and functional issues escalated from other team members and clients • Ensure compliant use of all systems • Support and maintain the client solution workbook and provision functional support as needed • Participate and champion innovation activities to drive continuous improvement • Support and guide project implementations and go-lives • Upskill and develop colleagues through training delivery and coaching to enable them to fulfil their role • Participates in projects and activities as needed and assigned

🎯 Requirements

• Ability to support payroll and the payroll team from end to end according to the defined standards and client requirements including all associated payroll tasks and transactions • Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities • Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented • Pro-actively identify upsell opportunities and support the Change Request process when deviations from the contractually defined standard scope of service are identified • Understand standard and client specific payroll reports including statutory year end reporting needs as required by the customer contract and scope of service • Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures while managing the payroll legislation road map • Answer payroll related questions and requests from the team and from clients; supporting the Operations Manager with client engagement activities • Update, maintain and enforce the usage of the Defined Work Instructions (DWIs)and other process documentation • Ability to recognize and deal appropriately with sensitive and confidential information • Ability to resolve and support technical and functional issues escalated from other team members and clients • Ensure compliant use of all systems • Support and maintain the client solution workbook and provision functional support as needed • Participate and champion innovation activities to drive continuous improvement • Support and guide project implementations and go-lives • Upskill and develop colleagues through training delivery and coaching to enable them to fulfil their role • Participates in projects and activities as needed and assigned

🏖️ Benefits

• Remote work options • Competitive salary + benefits • Interesting career development opportunities