Program Manager, User Onboarding and Compliance

Job not on LinkedIn

September 13

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

🦅 H1B Visa Sponsor

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Stripe

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Fintech • eCommerce • B2B

Stripe is a global payments processing platform that enables businesses to accept online and in-person payments. It offers a comprehensive suite of financial services, including payment processing, billing, and revenue management tools, aimed at businesses of all sizes, from startups to enterprises. By providing a developer-friendly API, Stripe allows businesses to streamline their payment operations and embed financial services directly into their applications, facilitating both B2B and B2C transactions.

1001 - 5000 employees

Founded 2010

💳 Fintech

🛍️ eCommerce

🤝 B2B

💰 Venture Round on 2021-05

📋 Description

• Develop and maintain a prioritized list of improvements to Stripe’s onboarding and compliance policies, systems, and controls (KYC, KYB, AML) • Identify opportunities to optimize the onboarding experience to maximize conversions while maintaining regulatory compliance and risk mitigation measures • Partner with Product, Engineering, Operations, and Policy teams to define strategy, vision, and roadmap for user onboarding and compliance end-to-end • Evolve onboarding risk from project-oriented to programmatic approach and define and monitor key program metrics • Deliver reporting that surfaces user insights and improvement opportunities and analyze onboarding and compliance data to identify enhancements • Collaborate cross-functionally to shape user experiences throughout the customer journey, ensuring products meet business needs and emerging risk/compliance requirements • Establish scalable mechanisms to proactively identify challenges in policies, processes, and performance and drive remediation plans to improve user trust • Execute special projects and ad hoc analyses as initiatives, products, risks, and opportunities evolve

🎯 Requirements

• 8+ years of professional experience, preferably in product-led financial or tech company, particularly within a risk management or revenue enablement function • Experience developing programmatic solutions and working with technical (product and engineering) and operational teams • Ability to distill complex, ambiguous problems and design reliable solutions and guidance for internal stakeholders and Stripe users • Exceptional collaboration and communication skills, with an ability to lead through influence • Be adept at using data to surface insights and drive decisions • A results- and action-oriented mindset and the ability to lead and motivate others • The ability to take ownership, be accountable, and drive towards ambitious goals • Comfort operating in an ambiguous and quickly changing environment with shifting priorities (this is a must!) • Be a self-starter, be highly organized and have strong communication skills. • Adept at using kaizen, six sigma, root cause analysis, pre- and post- mortems methods • Prior experience in a B2B fintech environment • Experience in risk and compliance in a financial services or fintech company driving process improvement and optimization • Experience operating at scale and in a high growth environment