Seller Experience Process & Systems, Program Manager

November 25

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Stripe

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Fintech • eCommerce • B2B

Stripe is a global payments processing platform that enables businesses to accept online and in-person payments. It offers a comprehensive suite of financial services, including payment processing, billing, and revenue management tools, aimed at businesses of all sizes, from startups to enterprises. By providing a developer-friendly API, Stripe allows businesses to streamline their payment operations and embed financial services directly into their applications, facilitating both B2B and B2C transactions.

1001 - 5000 employees

Founded 2010

💳 Fintech

🛍️ eCommerce

🤝 B2B

💰 Venture Round on 2021-05

📋 Description

• Define and establish key performance indicators (KPIs) to measure the success of go-to-market tools and processes, regularly reviewing them for relevance and effectiveness. • Develop and maintain a centralized system to collect insights and identify friction points from sellers, collaborating with cross-functional teams to implement effective solutions. • Assess the impact of tool and process changes on seller performance and satisfaction, analyzing key metrics (e.g., sales performance, tool usage rates, and seller satisfaction scores) to drive continuous improvement. • Lead initiatives to optimize seller tools and processes (e.g., Salesforce, Ironclad, Tableau) to enhance efficiency and effectiveness. • Partner with internal communications and operations teams to design and execute change management plans, ensuring new processes and tools are effectively communicated and adopted by sellers. • Collaborate with Sales Enablement on implementing new tools or processes for go-to-market sales teams, ensuring minimal disruption for sellers during transitions.

🎯 Requirements

• 7+ years of experience in sales, program management, or process improvement, preferably in an e-commerce or technology environment. • 3+ years of experience building or supporting GTM processes, workflows, data and systems, including Salesforce and other Sales productivity tools • A proactive mindset with a high degree of comfort navigating ambiguity and rapidly changing priorities. • An ability to seamlessly transition from strategy, high level to very detailed, and a willingness to 'roll up your sleeves'. • Ability to simplify, structure, and diagnose problems and with a high degree of comfort working quickly in a high growth, fast-paced environment. • Excellent analytical, presentation, and communication experience, influencing across all levels. • Strong analytical, presentation, and communication skills, with the ability to influence at all levels of the organization—from frontline teams to executive leadership, and synthesize detailed information into clear, actionable strategies. • Ability to build strong executive relationships to create clarity and context around key decisions. • Experience working with cross-functional teams to implement workflows and processes that support user engagement and satisfaction. • Excellent communication and presentation skills, capable of influencing key stakeholders and engaging with sellers effectively.

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible work arrangements