Senior Client Success Manager

Job not on LinkedIn

September 3

Apply Now

Receive Emails with Similar Jobs

StructureFlow

WebsiteLinkedInAll Job Openings

SaaS • Enterprise • B2B

StructureFlow is a leading software company that provides a visual modelling platform designed to help business professionals understand and manage complex business relationships. The software allows users to effortlessly create elegant charts, diagrams, structure charts, process maps, and timelines from existing data, facilitating better communication and collaboration. Trusted by over 50 leading professional services firms, StructureFlow increases productivity and decision-making capabilities by allowing for a holistic analysis and understanding of projects. It is particularly popular in the legal industry, helping lawyers to generate top-quality group structure charts and collaborate more effectively with clients.

11 - 50 employees

Founded 2017

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 Seed Round on 2022-12

📋 Description

• Building the world’s first visual modelling solution for corporate structures and transactions; mission to transform the way professionals work with complex information. • StructureFlow has secured Series A funding and is scaling, working with over 50 international law firms including 3/5 of the UK Magic Circle and a sizable segment of the US AMLAW 200. • Users are leading lawyers, accountants and finance professionals who demand high standards; role requires immersion in client challenges and creating delightful solutions. • Foster a dynamic, collaborative, global culture where innovation thrives. • Manage a portfolio of high-value clients and act as strategic lead for adoption, expansion, onboarding, implementation, training, adoption, retention, and satisfaction. • Take full ownership of client relationships and serve as trusted strategic advisor; lead QBRs and renewals and manage senior-level stakeholders. • Handle escalated client issues working with cross-functional teams and escalate when necessary. • Use data insights to foster growth and expand into new verticals and regions; analyze client usage patterns to recommend initiatives. • Serve as day-to-day contact, build trust and rapport, identify opportunities and document best practices. • Partner with product to incorporate client perspectives into the roadmap and communicate enhancements to clients. • Collaborate with sales and marketing to boost referrals, develop case studies, and maintain customer-success metrics.

🎯 Requirements

• A minimum of 3 years of experience in a customer success role, preferably in a SaaS or technology-enabled services company. • Engaging, friendly and professional consultative approach – comfortable building relationships with clients and querying them to uncover their needs and challenges, proactively identifying opportunities to enhance satisfaction and adoption. • Proven experience in building and maintaining strong client relationships, with a history of driving user engagement and product adoption through trials and full service. • Excellent skills in verbal and written communications, strategic planning, and project management. • Analytical, process-oriented and data-driven mindset – comfortable analyzing usage patterns and metrics to drive action. • Active team player, self-starter, and multitasker who can quickly adjust priorities and work effectively across multiple departments in a deadline-driven environment. • Ability to create and deliver engaging content (e.g., demos, trainings, videos, campaigns) that has led to measurable client success. • Experience managing and influencing senior stakeholders, demonstrating leadership in driving change management and user success. • Strong collaborative mindset with the ability to work closely with sales, product, marketing, and engineering teams to enhance the customer experience. • Background in legal tech is highly desirable. • Experience in working on a canvas-based application or visual collaboration tool • Strong understanding of legal processes and terminology. • Experience of working with AI technologies such as NLP or Open AI

🏖️ Benefits

• Competitive salary • Opportunity to join a dynamic, early-stage startup in our mission to become the critical infrastructure for transactions of the future. • Generous PTO policy • High impact work that really matters - success in this role will drive our company forwards and have an outsized impact on our business and our clients • Flexible working – we are remote-first with a bright central London office for those who want to use it. • Learning and development budgets and support • Regular socials and events for the whole company