Associate Manager, Business Applications

🔥 16 hours ago

🏄 California, Illinois, +3 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🚗 Michigan – Remote 🤠 Texas – Remote

💵 $102.6k - $222.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Stryker

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1941

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Medical Devices • Biotechnology

Stryker is a global leader in medical technology, providing innovative products and services across the healthcare sector. With a presence in countries across the Americas, Asia Pacific, Europe, and the Middle East & Africa, Stryker offers a wide range of medical technologies, including orthopedic implants, surgical equipment, and advanced hospital devices. The company is committed to improving patient outcomes and healthcare efficiency. Stryker continues to expand its global reach, offering localized solutions to meet diverse healthcare needs worldwide.

📋 Description

• Lead, coach, and develop a team of Business and Platform Analysts, setting clear priorities, workload distribution, and delivery expectations • Manage end-to-end incident response by serving as escalation lead, resolving high-impact production issues within defined service levels • Execute and oversee user acceptance testing (UAT), including test script creation, defect tracking, and release validation • Troubleshoot and resolve complex issues across Salesforce, mobile applications, CPQ systems, and integrations • Prioritize and execute work across incidents, enhancements, administrative tasks, and production support to meet delivery timelines • Participate in on-call rotation to restore service during critical incidents and ensure continuity of operations • Maintain and improve documentation, standard operating procedures, and knowledge base to support consistent delivery • Identify and implement process improvements that increase delivery efficiency, release quality, and operational predictability

🎯 Requirements

• Bachelor’s degree • Minimum 6 years of experience supporting Salesforce or enterprise CRM platforms • Experience in incident management, system enhancements, and release cycles in enterprise applications • Minimum 2 years of people management or team leadership experience (preferred) • Experience working within the medical-technology (med-tech) space (preferred) • Experience supporting healthcare CRM and integrated to mobile applications, such as CPQ, SAP or ServiceMax (preferred) • Experience working in large, matrixed, or regulated enterprise environments (preferred) • Salesforce or related platform certification (preferred)

🏖️ Benefits

• Travel Percentage: 10%