Bilingual Communications Operator, Patient Services

🕒 October 29, 2025

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St. Thomas Community Health Center

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

🤝 Non-profit

🌍 Social Impact

Non-profit • Social Impact

St. Thomas Community Health Center is a Federally Qualified Health Center (FQHC) that provides affordable, culturally competent primary and specialty medical services to medically and economically vulnerable populations regardless of ability to pay. The clinic offers adult primary care, pediatrics, women’s health, HIV/PrEP services, hepatitis C treatment, optometry, on-site pharmacy, chronic care management, heart and vascular care, telemedicine, and behavioral health supports, and operates with sliding-scale fees while accepting Medicaid, Medicare, and most major insurers.

📋 Description

• Answering a high volume of incoming calls from patients • Listening to patient concerns, complaints, or issues and working to resolve them • Assisting patients in scheduling appointments and coordinating with healthcare providers • Accurately documenting all relevant information from patient calls • Ensuring a positive and professional experience for patients • Working closely with healthcare providers, nurses, and other staff members • Following all applicable healthcare regulations, privacy laws, and organizational policies

🎯 Requirements

• At least 2 years of college • Good written/verbal communication skills • Problem-solving skills • Experience using Microsoft Office, internet and email • 2 years of administrative experience • Bilingual - Spanish • 3 years of administrative experience (preferred) • Bachelor's Degree (preferred)

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Accidental Death & Dismemberment • Short-Term Disability • Long-Term Disability