Study.com
Education • eCommerce
Study. com is an online learning platform offering educational resources, such as video lessons and study guides, for a wide range of subjects including math, science, business, and humanities. It provides services for various educational levels from K-12 to adult education, and offers transferable college credit, standardized test prep, and professional development courses. Study. com is designed to help teachers, students, and working professionals access learning materials anytime and enable tailored tutoring sessions. It is trusted by numerous schools globally and aims to make education more accessible through its comprehensive online resources.
Student Operations Support Specialist
Job not on LinkedIn
October 9
🇵🇠Philippines – Remote
⏳ Contract/Temporary
⚪️ Entry-level
đź’ť Customer Support
🚫👨‍🎓 No degree required
Study.com
Education • eCommerce
Study. com is an online learning platform offering educational resources, such as video lessons and study guides, for a wide range of subjects including math, science, business, and humanities. It provides services for various educational levels from K-12 to adult education, and offers transferable college credit, standardized test prep, and professional development courses. Study. com is designed to help teachers, students, and working professionals access learning materials anytime and enable tailored tutoring sessions. It is trusted by numerous schools globally and aims to make education more accessible through its comprehensive online resources.
đź“‹ Description
• Manage and resolve complex, escalated customer support issues with professionalism and empathy. • Use multiple systems and tools to evaluate student situations and provide actionable recommendations.. • Balance quality and efficiency in customer support interactions while maintaining high satisfaction rates. • Collaborate with teammates as needed to ensure a seamless student experience. • Maintain a high level of knowledge about Study.com's products, services, and systems.
🎯 Requirements
• Minimum of 3 years of experience handling escalated customer support issues, preferably in education or ed tech. • Excellent written communication skills with the ability to explain complex concepts in a clear and concise manner. • Demonstrated ability to balance quality and efficiency in a fast-paced work environment. • Strong critical thinking and problem-solving skills. • Experience working with multiple systems and tools to assess and resolve customer inquiries.
🏖️ Benefits
• Reliable Payments: You'll receive payments twice a month and automated invoicing for your work. • Remote Work: This is a fully online contracted work-from-home opportunity. • Flexibility: Work when you want, where you want, and select projects that most interest you. • Support: Our supportive staff is available answer your questions and help you get up and running.
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