Customer Success Manager

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🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Sully.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

Sully. ai is a healthcare-focused AI company that provides a suite of autonomous, specialty-adapted AI agents for clinical and administrative workflows. Its product lineup includes AI Receptionist, AI Scribe, AI Medical Coder, AI Nurse, AI Pharmacist and other domain-specific agents that integrate with Epic and 50+ EHRs to operate within existing clinical workflows. Sully emphasizes enterprise-grade compliance (HIPAA, SOC 2 Type II, ISO 27001, GDPR, PIPEDA), fine-tuned medical LLMs, and a composable SuperAgent architecture to reduce clinician burnout, improve coding accuracy, and automate routine tasks for hospitals and practices.

📋 Description

• Own the client relationship: build deep partnerships with C-suite, VPs, directors, and clinical leaders; run all client meetings, check-ins and QBRs. • Lead outcomes: define success metrics, build adoption plans, and ensure our clients win • Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction). • Playbook building: Build the playbook for how we consult and support our highest value accounts, along with our Head of Success • Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients

🎯 Requirements

• 4+ years in client-facing roles serving C-suite / VPs / Directors, running high-stakes meetings and influencing outcomes. • Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned. • Preferred backgrounds: early stage, high-growth B2B startup experience • You operate like an owner and take extreme accountability. You’re metrics-driven, prioritize relentlessly, and own results end-to-end. • Willingness to travel up to 20% for in-person client meetings and industry conferences

🏖️ Benefits

• You’ll work on real, first-of-their-kind problems at the edge of AI and medicine • Your work helps doctors reclaim their time - and patients get better, faster care • 50%+ of us are ex-founders. We hire A-players, not passengers • Speed matters - we operate with urgency, autonomy, and ownership