Sully.ai
Artificial Intelligence • Healthcare Insurance • SaaS
Sully. ai is an innovative company that provides AI agents designed specifically for healthcare organizations. By utilizing AI technology, Sully. ai offers services that enhance various healthcare functions, such as clinical procedures, patient appointment management, medical billing, and patient care coordination. Their AI agents are built to be 10 times faster and 20 times cheaper than traditional healthcare employees, while ensuring safety, security, and compliance with industry standards like HIPAA. Healthcare providers across the country have embraced Sully. ai for its efficiency and effectiveness in improving patient care and operational workflows.
Technical Support Specialist – Contract
November 25
🌏 Anywhere in the World
💵 $45k - $65k / year
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
📞 Support Engineer
Sully.ai
Artificial Intelligence • Healthcare Insurance • SaaS
Sully. ai is an innovative company that provides AI agents designed specifically for healthcare organizations. By utilizing AI technology, Sully. ai offers services that enhance various healthcare functions, such as clinical procedures, patient appointment management, medical billing, and patient care coordination. Their AI agents are built to be 10 times faster and 20 times cheaper than traditional healthcare employees, while ensuring safety, security, and compliance with industry standards like HIPAA. Healthcare providers across the country have embraced Sully. ai for its efficiency and effectiveness in improving patient care and operational workflows.
📋 Description
• Deliver a world-class support experience to global Sully.ai customers via email, chat, and video. • Troubleshoot technical issues across AI agents, integrations, workflows, and prompt behavior with speed and precision. • Drive rapid resolution of high-priority issues, escalating to Product, Engineering, or QA when needed.
🎯 Requirements
• Engineering or strong technical background required. • 5+ years in technical customer support (SaaS, AI/LLM, or infrastructure experience preferred). • Excellent written and verbal communication with the ability to explain complex concepts simply. • Hands-on expertise with support tools like Intercom and modern troubleshooting workflows. • Ability to work independently in a fully remote, high-velocity environment.
🏖️ Benefits
• Competitive salary • Remote work options
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