Junior Customer Success Manager

🕒 August 12

⛩ Asia – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 38%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $30M Series B - Sumsub on 2022-12

Consulting • Legal • Logistics

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Manage clients across technical, business, and product areas to help them achieve their goals • Manage and grow relationships with key client stakeholders • Identify opportunities and potential challenges • Provide clients with training and webinars • Introduce clients to new features and handle feature releases • Provide client feedback internally • Collaborate with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing as the client’s representative

🎯 Requirements

• Prior experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager in crypto, fintech, or payments • Basic understanding of KYC is a plus • Proficiency in Google Sheets or MS Excel • Strong analytical skills and proactive approach • Advanced English and Mandarin

🏖️ Benefits

• Remote-first, trust-based culture • Work from the place that works best for you • No mandatory office days or attendance trackers • Offices or coworking spaces available in some locations • Flexible working hours; no fixed 9-to-5 schedule • Birthday holiday • 10 personal days each year • Seven sick days without paperwork • Extra time off around Christmas and New Year • Role-specific learning opportunities and covered professional events • Financial bonuses for marriage and welcoming a new baby • Fully covered team offsite trips several times a year • Tools and hardware needed for the role • Equal opportunity, diverse and inclusive workplace